At a Glance
- Tasks: Manage calls, liaise with clients, and support service delivery in a dynamic environment.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive team culture.
- Other info: Equal opportunities employer with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and IT skills are a plus.
The predicted salary is between 8 - 8 £ per hour.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Apprentice at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
About The Role
Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls, liaising with service users, their families and prescribers – within Medequip agreed KPIs
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
- Ensuring all steps are taken to contact the client, and liaising with the prescriber, putting order on review, when contact is not achieved
- Answering emails and complaints within Medequip agreed timeframes
- Liaising between health professionals and service users
- Ensuring Technician’s mix of work is acceptable, assessing the workload
- Managing reception and facilitating retail sales
About You
Above all, you will identify and align with our company values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications And Experience Required
Some experience in a customer service focussed role within a similar industry is desirable. IT and Microsoft Office proficient.
What We Offer
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Apprentice in Taunton employer: Medequip UK
Medequip Assistive Technology Ltd is an excellent employer located in Emersons Green, offering a supportive and values-driven work culture that prioritises employee growth and development. As a Customer Service Advisor, you will benefit from ongoing training and a competitive salary, while being part of a team dedicated to making a positive impact through exceptional service and innovative solutions in online retail.
