At a Glance
- Tasks: Lead national TEC operations, driving performance and innovation in healthcare technology.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Competitive salary, ongoing training, and supportive leadership.
- Other info: Equal Opportunities Employer with a commitment to employee development.
- Why this job: Make a real difference in people's lives through innovative technology solutions.
- Qualifications: Degree in Business Management and 7+ years of operational management experience required.
The predicted salary is between 70000 - 70000 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new TEC National Operations Manager at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip? Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer. Medequip Connect delivers Technology Enabled Care (TEC) services nationally, supporting people to live safely and independently using innovative digital and telecare solutions.
About the role: As the TEC National Operations Manager for Medequip Assistive Technology Ltd you will lead national TEC operational services, driving high-quality performance, innovation, customer satisfaction and commercial success across installation, maintenance and responder services. Your day-to-day responsibilities will include, but not be limited to:
- Delivering the company’s business strategy and profitability through high levels of service provision and performance against KPIs
- Deputising for the Head of Medequip Connect across operational, business improvement and business development functions where required
- Leading national TEC installation, maintenance and responder operations
- Driving continuous improvement, innovation and operational excellence across services
- Managing customer and contractual relationships to ensure high standards of service delivery
- Supporting budget setting, financial management and operational planning processes
- Leading on operational assessment and implementation of new business opportunities and contracts
- Ensuring compliance with TSA Quality Standards Framework, British Standards and contract requirements
- Supporting data quality standards and operational reporting across contracts
- Leading workforce management, colleague wellbeing, recruitment and retention initiatives
- Driving customer satisfaction and positive outcomes for service users, carers and stakeholders
- Developing effective operational processes, procedures and performance management frameworks
- Managing and developing regional operational management teams
- Supporting service development and business growth opportunities
- Leading contract and customer meetings and maintaining strong stakeholder relationships
- Ensuring health and safety, environmental compliance and quality standards are maintained nationally
- Supporting the development of Medequip Connect’s self-funder and private pay services
- Delivering effective training programmes to operational teams
- Supporting collaborative working across Medequip Connect and wider organisational teams
About you: Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Degree in Business Management, Business Administration or related discipline (Master’s desirable)
- 7+ years’ operational management experience, including at least 3 years within a digital or technology-enabled environment
- Proven operational leadership experience within healthcare technology, telehealth or Technology Enabled Care services
- Strong understanding of Social Care and NHS structures, TEC regulations and commissioning models
- Experience in data-driven decision-making, service improvement and operational analytics
- Experience working across technology, clinical operations and service user environments
- Excellent leadership, stakeholder engagement and change management skills
- Demonstrated ability to scale services and manage performance across complex operational environments
- Full UK driving licence
- Excellent communication and customer service skills
- Strong organisational and workload management skills
- IT literate and comfortable using digital systems and technologies
- Ability to work under pressure and manage competing priorities
- Flexible and adaptable approach to work
What we offer:
- Competitive salary package
- Leadership role within a growing national TEC service
- Ongoing training and personal development opportunities
- Supportive senior leadership team
- Opportunity to drive innovation and service improvement nationally
- Annual appraisal and continuous professional development opportunities
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
TEC National Operations Manager employer: Medequip co
Medequip Assistive Technology Ltd is an exceptional employer that prioritises employee development and innovation within the healthcare technology sector. With a strong commitment to person-centred support, our collaborative work culture fosters professional growth through ongoing training and leadership opportunities, all while making a meaningful impact on the lives of individuals in the community. Join us in Rawtenstall, where you will be part of a dedicated team that values empathy, teamwork, and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land TEC National Operations Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Medequip co.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Medequip co.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Medequip co, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace TEC National Operations Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Medequip co.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Medequip co.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Medequip co. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Medequip co. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Medequip co
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Medequip co’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
