TEC Assessor Technician

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new TEC Assessor Technician at Medequip Connect and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role: As the TEC Assessor Technician for Medequip Connect, you will deliver Technology Enabled Care (TEC) assessments, installations, and ongoing support within the community. You’ll help vulnerable and disabled people remain safe, independent, and supported in their own homes by identifying and installing the right assistive technology solutions. Using clinically led approaches, you’ll assess needs, manage risks, and deliver personalised TEC packages that promote independence, wellbeing, and positive outcomes for service users and their carers.

Your day-to-day responsibilities will include, but not be limited to:

• Carry out TEC assessments for people with disabilities, frailty, or complex needs
• Install, upgrade, and demonstrate TEC and assistive technology equipment in service users’ homes
• Recommend appropriate TEC solutions based on assessed needs and risks
• Provide aftercare, education, and ongoing support to service users and carers
• Conduct service calls, fault-finding, equipment collection, and maintenance
• Maintain accurate service user records and manage stock transfers
• Work collaboratively with health, social care, and other professionals
• Participate in clinical supervision and ongoing training
• Follow health & safety procedures, including risk assessments and safe working at height
• Maintain company vehicle and equipment to required standards

About you: Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• Full UK driving licence
• GCSE level education (including Maths and English)
• Experience working with vulnerable adults (older adults, physical or learning disabilities, mental health)
• Experience completing assessments and recommending TEC or assistive technology solutions
• Strong IT skills (or willingness to learn)
• Excellent communication, organisation, and problem-solving skills
• Empathetic, calm, and customer-focused approach
• Ability to work independently and manage own workload
• Ability to work at height (step ladder use)

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.