At a Glance
- Tasks: Provide administrative support and assist with client referrals and equipment management.
- Company: Join Medequip Connect, a forward-thinking care provider making a real difference.
- Benefits: 29 days holiday, professional development, life assurance, and employee assistance programme.
- Other info: Opportunities for career progression and a dynamic team culture.
- Why this job: Empower vulnerable people while developing your skills in a supportive environment.
- Qualifications: Empathy, ability to manage workload, and teamwork skills required.
The predicted salary is between 26145 - 26145 £ per year.
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Operational Support Assistant at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.
About Medequip Connect:
Medequip Connect provide services to over 41,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
About the role:
Your day-to-day responsibilities will include, but not be limited to:
- Providing administrative and general office support, including answering telephones, distribution of information, post, stock-taking of PPE and Technology Enabled Care (TEC) equipment.
- Working with the Implementation and Innovation manager to learn about the TEC.
- Taking and processing new referrals for clients.
- Scheduling the Technicians/responders diaries with appointments.
- Liaising with our new Contracts; Council colleagues, customers, their families, and third-party community services such as GPs, nurses, social workers, and voluntary groups.
- Assisting with promotional activities and local marketing campaigns.
- Assisting with the set-up of the new client equipment and processing returned equipment.
- Processing and updating client data on databases including UMO CRM and liaising with the ERC (Emergency Response Centre).
- Management of stock in/out of the office.
- Assisting the accounts team to process payments and take credit card payments from clients.
- Handling client information in a sensitive and confidential manner.
- Observing and complying with Company procedures and policies including Financial Regulations, Equality and Diversity, and positively implementing the Company’s customer care and complaints policy.
About you:
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Deliver a Service with empathy and care.
- Ability to manage own workload and work unsupervised.
What we offer:
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays).
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance.
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform.
- Free uniform.
- Free DBS check.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Operational Support Assistant (Mat Cover) in Sutton employer: Medequip co
Medequip Assistive Technologies Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and customer care. As a Driver Technician in Norwich, you will benefit from flexible hours, comprehensive training programmes, and the opportunity to make a meaningful impact on people's lives through your work in healthcare equipment delivery and support.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Assistant (Mat Cover) in Sutton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Medequip co.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Medequip co.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Medequip co, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operational Support Assistant (Mat Cover) in Sutton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Medequip co.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Medequip co.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Medequip co. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Medequip co. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Medequip co
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Medequip co’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
