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- Tasks: Be the first point of contact, ensuring exceptional customer service and support.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive team environment.
- Other info: We embrace diversity and offer reasonable adjustments throughout the recruitment process.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
The predicted salary is between 24909 - 24909 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Operative at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
About the role
As the Customer Services Operative for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact. Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About you
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient
What we offer:
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Operative in Stafford employer: Medequip co
Contact Detail:
Medequip co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operative in Stafford
✨Tip Number 1
Get to know Medequip's values inside out! When you’re chatting with them, drop in how you align with their mission of empowering people and delivering exceptional service. It shows you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 2
Practice your phone skills! Since you'll be managing inbound and outbound calls, it’s a good idea to rehearse how you’d handle different customer scenarios. Think about how you can show empathy and patience, even when things get tricky.
✨Tip Number 3
Be ready to talk about teamwork! Medequip values collaboration, so come prepared with examples of how you’ve worked well with others in the past. Share stories that highlight your ability to support colleagues and contribute to a positive work environment.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about their employee development programmes or how they embrace change. This not only gives you valuable info but also demonstrates your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Operative in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and requirements mentioned in the job description. Highlight your customer service experience and how it aligns with Medequip's mission to empower and support service users.
Showcase Your Skills: Don’t forget to mention your IT and Microsoft Office skills! These are essential for the role, so give us examples of how you've used these tools effectively in previous jobs or experiences.
Be Person-Centred: Since this role is all about providing exceptional customer service, share specific instances where you’ve demonstrated empathy, patience, and a positive attitude in challenging situations. We want to see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at Medequip!
How to prepare for a job interview at Medequip co
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Operative, you'll be the first point of contact for service users. Prepare examples from your past experiences where you've demonstrated empathy, patience, and problem-solving skills. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would manage an emergency job or deal with a complaint. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the company.