Service Delivery Manager

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Service Delivery Manager at Medequip Connect and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred care. You’ll be supported by an excellent team of professional and ever developing co‑workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role: As the Service Delivery Manager for Medequip Connect, you will lead on the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations. Your day-to-day responsibilities will include, but not be limited to:

• Supporting the Company’s business strategy and profitability through the highest level of service provision and exceeding set internal and external KPIs, whilst driving the best possible levels of productivity and efficiency.
• Meeting and exceeding the expectations and requirements of internal/external customers; delivering on promises; acting with customers in mind; maintaining effective customer relationships.
• Understanding financial data, planning, and budgeting techniques.
• Representing the business well at external events and meetings.
• Having a robust understanding of TEC Services Association (TSA) Quality Standards and applicable British Standards to ensure compliance with monitoring/installation/repair/reporting requirements of a wide range of devices and applications in various settings.
• Leading on the HR management of staff well‑being, conduct and performance.
• Developing expertise and knowledge in the Health & Social Care landscape and how Medequip Connect solutions and TEC Installation, Maintenance, and Response services will contribute to managing service user risks and supporting people to live independently.
• Working with the Medequip Connect management team in driving improvement and innovation across TEC Installation, Maintenance, and Response services.
• Having a continuous improvement mindset to support Medequip Connect in embedding the highest standards required to operate effective TEC services and ensure processes and controls support their achievement.
• Ensuring operational performance is supported through effective programmes of work and in accordance with the TEC Services Association’s (TSA) Quality Standards Framework (QSF), other applicable standards and contract specifications.

About you: Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• Some experience in a similar role is essential; minimum 1 year experience in a public, healthcare, TEC or service base industry role.
• Full Driving license is essential.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references.