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- Tasks: Manage calls and bookings while providing exceptional client service with empathy.
- Company: A forward-thinking care provider with a supportive team culture.
- Benefits: 29 days holiday, life assurance, cycle to work scheme, and ongoing professional development.
- Why this job: Join a caring team and make a real difference in people's lives.
- Qualifications: GCSE in English and Maths, strong communication skills, and a commitment to quality service.
- Other info: Flexible evening and weekend shifts with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
A forward-thinking care provider is seeking a Contact Centre Out of Hours Operator in Rawtenstall. The role involves managing calls, booking deliveries, and ensuring client service experiences are handled with empathy and care.
Candidates should have:
- A GCSE in English and Maths
- Strong communication skills
- A commitment to high-quality service
The position offers ongoing professional development, a supportive team culture, and benefits such as 29 days holiday pro rata, life assurance, and a cycle to work scheme.
Out-of-Hours Contact Centre Operator – Evenings & Weekends in Rawtenstall employer: Medequip co
Contact Detail:
Medequip co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours Contact Centre Operator – Evenings & Weekends in Rawtenstall
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing calls and ensuring client satisfaction, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress. We’re here to support you every step of the way!
We think you need these skills to ace Out-of-Hours Contact Centre Operator – Evenings & Weekends in Rawtenstall
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to handle calls with empathy and care. We want to see how you connect with clients and ensure their needs are met, so share any relevant experiences that showcase this skill.
Tailor Your CV: Don’t just send out the same CV for every job! Tailor it to reflect the skills and experiences that match the Contact Centre Operator role. We love seeing candidates who take the time to align their background with what we’re looking for.
Communicate Clearly: Strong communication skills are key for this role. Make sure your written application is clear and concise. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medequip co
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Out-of-Hours Contact Centre Operator entails. Familiarise yourself with the responsibilities like managing calls and booking deliveries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you handled difficult situations with empathy and care, as this aligns perfectly with what the company is looking for.
✨Highlight Your Commitment to Quality Service
Be ready to discuss your dedication to providing high-quality service. Share specific instances where you went above and beyond for a client or resolved an issue efficiently. This will illustrate your commitment to the values of the care provider.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team culture, ongoing professional development opportunities, or how they measure success in the role. This shows that you're not only interested in the job but also in how you can grow within the company.
