Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage calls and ensure timely delivery of care products to clients.
- Company: Join Medequip Connect, a forward-thinking care provider making a real difference.
- Benefits: Competitive salary, 29 days holiday, professional development, and employee discounts.
- Why this job: Empower vulnerable individuals while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, customer service experience, and strong communication skills.
- Other info: Dynamic team culture with opportunities for growth and innovation.
The predicted salary is between 10846 - 10846 £ per year.
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Contact Centre OOH Operator at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever-developing co-workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
About the role: As the Contact Centre OOH Operator for Medequip Connect, you will be working on our Out of Hours phone line on evenings, weekends and Bank Holidays to be the first point of contact for service users, their family and health providers, ensuring that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets. Enhancing customer experience by use of diplomacy and tact in difficult situations.
Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls, liaising with service users, their families and prescribers - within Medequip agreed KPIs
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
- Ensuring all steps are taken to contact the client, and liaising with the prescriber, putting order on review, when contact is not achieved.
- Liaising between health professionals and service users
About you: Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost-effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Education: GCSE or equivalent in English and Maths
- Experience: Customer Service Experience
- A team player with a passion for helping others
- Strong communication and problem-solving skills
- Commitment to delivering high-quality service
- Alignment with our core values: empathy, accountability, respect, innovation, and teamwork.
What we offer:
- Ongoing professional development and training
- Supportive leadership and a collaborative team culture
- 29 days holiday moving to a max of 33 days, pro rata (inclusive of Bank Holidays)
- Life assurance
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform and Blue Lights Card
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Contact Centre Out of Hours Operator in Rawtenstall employer: Medequip co
Contact Detail:
Medequip co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Out of Hours Operator in Rawtenstall
✨Tip Number 1
Make sure you research Medequip Connect and understand their values. When you know what they stand for, you can tailor your conversations to show how you align with their mission of providing person-centred care.
✨Tip Number 2
Practice your communication skills! As a Contact Centre OOH Operator, you'll be the first point of contact for service users. Role-play with a friend or family member to get comfortable handling calls and addressing concerns with empathy and professionalism.
✨Tip Number 3
Be ready to showcase your problem-solving skills during interviews. Think of examples from your past experiences where you’ve successfully resolved issues, especially in customer service settings. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Medequip team.
We think you need these skills to ace Contact Centre Out of Hours Operator in Rawtenstall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre OOH Operator role. Highlight your customer service experience and how it aligns with our values at Medequip Connect. We want to see how you can make a difference!
Showcase Your Skills: Don’t forget to emphasise your strong communication and problem-solving skills in your application. These are key for managing calls and liaising with service users, so let us know how you've used these skills in past roles.
Be Person-Centred: Since we’re all about person-centred care, share examples of how you've demonstrated empathy, courtesy, and kindness in your previous jobs. This will show us that you truly align with our mission at Medequip Connect.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Medequip co
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Connect. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Contact Centre OOH Operator, you'll be dealing with service users and their families. Prepare examples from your past experiences where you've demonstrated empathy, problem-solving, and effective communication. Highlight how you handled difficult situations with tact and diplomacy.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the key responsibilities. Be ready to discuss how your skills align with managing inbound and outbound calls, booking delivery rounds, and liaising between health professionals and service users.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, ongoing training opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
