Technician Team Leader in Norwich

Hours: 37.5 hours per week

Salary: £28,762.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Technician Team Leader at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip? Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

As the Technician Team Leader for Medequip Assistive Technology Ltd you will be an integral part of the leadership team in delivering excellence in quality and service. You will be responsible for delivering an effective and quality focused service through a team of technical colleagues in the field.

Your day-to-day responsibilities will include, but not be limited to:

• Delivery of Key Performance & Quality Indicators
• Effectively plan daily and weekly workloads
• Integration with Service & Warehouse Leadership on workload planning
• Identify effective and efficient improvements
• Understand and manage end to end debrief processes
• Review quality performance with Operations Support manager and deliver “better outcomes” project
• Recruitment and onboarding of new team members
• Ensure enhanced team members (Enhanced TSE) are delivering correct onboarding and ongoing training
• Supporting contract senior management team, Equivalent line managers and Field Colleagues in delivering patient focused service

About you: Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• Ability to manage and adapt multiple priorities.
• Team player
• Analytical and fact-based clear thinker
• To manage and cover the site in any managerial role at short notice as and when required.
• Determined and “can do” in outlook

What we offer:

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance
• Cycle to work scheme
• Free eye test, provided by Specsavers
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.