At a Glance
- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive team environment.
- Other info: We embrace diversity and support your growth with excellent training opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
The predicted salary is between 24909 - 24909 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip? Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the role: As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact. Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.
You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About you: Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required: Some experience in a customer service focussed role within a similar industry is desirable. IT and Microsoft Office proficient.
What we offer:
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Service Coordinator in Leicester employer: Medequip co
Medequip Assistive Technology Ltd is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in the customer service field. With a commitment to person-centred support, you will be part of a dedicated team that values empathy, teamwork, and innovation, all while enjoying generous benefits such as up to 33 days of holiday, professional training opportunities, and a cycle to work scheme. Join us in making a meaningful impact in the community while advancing your career in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medequip. Understand their values and mission, and think about how your experience aligns with their goals. This will help you show that you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll be the first point of contact for service users. So, practice answering common customer queries and handling complaints calmly and effectively. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled difficult situations with kindness and patience in previous roles. This will demonstrate that you have the right attitude for the job and align with Medequip's values.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in the role. Don't forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Coordinator in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service roles. We want to see how you've handled challenging situations and provided exceptional support to customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and responsibilities mentioned in the job description. This shows us that you’re genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Medequip co
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, you'll need to demonstrate your ability to handle calls and queries with empathy and patience. Prepare examples from your past experiences where you've successfully managed difficult situations or provided exceptional service.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset client or manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
