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- Tasks: Be the first point of contact, ensuring exceptional customer service and support.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive team environment.
- Other info: We embrace diversity and offer reasonable adjustments throughout the recruitment process.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
The predicted salary is between 24909 - 24909 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Operative at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
About the role
As the Customer Services Operative for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact. Your day-to-day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About you
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient
What we offer:
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Operative employer: Medequip co
Contact Detail:
Medequip co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operative
✨Tip Number 1
Get to know Medequip's values inside out! When you’re chatting with them, drop in how you align with their mission of empowering people and delivering exceptional service. It shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be managing inbound and outbound calls, it’s a good idea to rehearse how you’d handle different customer scenarios. This will help you stay calm and collected during the real deal, making a great impression.
✨Tip Number 3
Show off your empathy! In your conversations, make sure to highlight your ability to connect with customers on a personal level. Share examples of how you've handled tough situations with kindness and patience – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Medequip family. Let’s get you that Customer Services Operative role!
We think you need these skills to ace Customer Services Operative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Operative role. We want to see how you can bring empathy and a positive attitude to our team!
Showcase Your Customer Service Skills: Since this role is all about providing exceptional customer service, share specific examples from your past experiences where you've gone above and beyond for customers. We love hearing about your successes!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medequip co
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Operative, your ability to handle calls and queries is crucial. Prepare examples from your past experiences where you demonstrated empathy, patience, and problem-solving skills. Be ready to discuss how you managed difficult situations while maintaining a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset client or manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s success.