At a Glance
- Tasks: Be the first point of contact for service users, ensuring a caring and efficient experience.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Earn £8.00 per hour, enjoy 21 days leave, and receive ongoing training.
- Other info: Supportive team environment with strong leadership and personal development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in Maths and English, plus customer service experience required.
The predicted salary is between 16640 - 16640 £ per year.
Hours: 40 hours per week
Salary: £8.00 per hour
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Apprentice at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip? Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the role: As the Customer Services Apprentice for Medequip Assistive Technology Ltd, you will be the first point of contact for service users, their families and health professionals, ensuring an empathetic, efficient and professional customer experience while supporting the delivery of vital community equipment services.
Your day-to-day responsibilities will include, but not be limited to:
- Achieving the requirements of the Customer Services Apprenticeship programme
- Managing inbound and outbound calls within agreed KPIs
- Liaising with service users, family members and prescribers in a professional and caring manner
- Booking delivery rounds for Technicians and Service Engineers using appropriate systems
- Ensuring all client and delivery details are accurate and up to date
- Coordinating emergency jobs within agreed KPIs
- Taking appropriate action when clients cannot be contacted, including liaising with prescribers and placing orders on review
- Responding to emails and complaints within agreed timescales
- Acting as a link between health professionals and service users
- Supporting workload planning for Technicians
- Managing reception duties and facilitating retail sales where required
This is not an exhaustive list, and you may be required to undertake other reasonable duties to meet the needs of the business.
About you: Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- GCSEs (or equivalent) including Maths and English – minimum grade C / 4
- Minimum of 1 year’s experience in a public, healthcare or service-based role
- Customer service or call centre experience
- Full UK driving licence
- Confident and polite manner with a professional appearance
- Ability to demonstrate empathy, patience and resilience under pressure
- Strong verbal communication and customer service skills
- Ability to communicate effectively with people from diverse backgrounds and circumstances
- IT literate and comfortable using computer systems
- Organised, with the ability to follow agreed processes
- Able to manage your own workload and work with minimal supervision
- Flexible and adaptable approach to work
What we offer:
- 21 days annual leave plus bank holidays, increasing with length of service
- Structured apprenticeship and training programme
- Ongoing personal development and annual appraisal
- Supportive team environment and strong leadership
- Employee support and wellbeing initiatives
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Services Apprentice employer: Medequip co
Medequip Assistive Technology Ltd is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for aspiring professionals. As a Customer Services Apprentice, you will benefit from structured training programmes, ongoing personal development, and the chance to work alongside a dedicated team committed to delivering compassionate care. Located in a community-focused environment, you will have the opportunity to make a meaningful impact while enjoying a range of employee benefits, including annual leave and wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Apprentice
✨Tip Number 1
Get to know Medequip and its values! Before your interview, do a bit of research on the company. Understanding their mission and how they empower people will help you connect during your conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for service users, it’s crucial to show off your ability to communicate clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing excellent support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Apprentice
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Services Apprentice role. Highlight any relevant experience and skills that align with our values, like empathy and teamwork. This shows us you’re genuinely interested in the position!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be dealing with service users and health professionals.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medequip co
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Apprentice, you'll be the first point of contact for service users. Prepare examples from your past experiences where you've demonstrated empathy, patience, and effective communication. Think about how you handled difficult situations and what you learned from them.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or manage multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, team dynamics, or how success is measured in the role. This shows that you're engaged and eager to learn more about the position and the company.
