At a Glance
- Tasks: Lead a customer service team to deliver top-notch support and ensure smooth operations.
- Company: Join Medequip, a leading care provider dedicated to empowering independence.
- Benefits: Enjoy 29 days holiday, professional development, and a supportive work environment.
- Other info: We embrace diversity and offer reasonable adjustments throughout the recruitment process.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: 3 years in public or healthcare service and strong MS Office skills.
The predicted salary is between 32809 - 40099 £ per year.
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Service Team Leader at Medequip Assistive Technologies and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.
Who are Medequip? Medequip is the leading provider of community equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer. Our mission is to help people stay independent for longer, with their families, in their own homes.
About the role: As the Customer Service Team Leader for Medequip, you will be responsible for providing excellent supervision to the customer service team to ensure the department functions to the highest level, delivering a first class service to both external and internal customers. Your day-to-day responsibilities will include, but not be limited to:
- Working alongside other departments to minimise the delays technicians experience at depots (increasing the available delivery time).
- Overseeing the day-to-day distribution of work.
- Investigating all non-compliances.
- Displaying a friendly and efficient telephone manner to liaise with the local Occupational Therapists, Physio Therapists and District Nurses regarding technical, product and client requirements.
- Following all Medequip Way customer service procedures.
- Utilising IT skills for fast and efficient database entry.
- Ensuring that communication via e-mail is timely and accurate.
- Working strategically focusing on short and medium term business objectives with the Operational team.
About you: Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Minimum of 3 years in a Public, Healthcare or service-based industry role.
- Comprehensive knowledge and usage of all MS Office packages.
What we offer:
- Continued professional development, training and learning support.
- Free DBS check.
- 29 days holiday increasing to 33 days (inclusive of Bank Holidays).
- Pension and healthcare schemes.
- Life assurance.
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Free uniform.
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Service Team Leader employer: Medequip co
Medequip Assistive Technologies Ltd is an excellent employer, offering a supportive work culture that prioritises employee development and customer care. As a Driver Technician in Norwich, you will benefit from flexible hours, comprehensive training programmes, and the opportunity to make a meaningful impact on people's lives through your work in healthcare equipment delivery and support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medequip co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medequip co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medequip co:Your cover letter is your chance to shine! Tell us why you want to work at Medequip co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medequip co!
How to prepare for a job interview at Medequip co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
