At a Glance
- Tasks: Deliver exceptional customer support and drive online sales for mobility aids.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy competitive pay, 21 days leave, bonuses, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a team player attitude are essential.
The predicted salary is between 12.77 - 12.77 £ per hour.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Service Advisor at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred support. You’ll be supported by an excellent team of professional and ever developing co‑workers who all identify and align with Medequip’s values.
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer. We are now looking for a Customer Service Advisor to join our Manage At Home team—Medequip’s online retail business specialising in mobility and disability aids designed to help people live independently at home.
As a Customer Service Advisor, you will play a key role in delivering excellent customer support while helping drive online sales. This is a varied position combining customer service, sales conversion, and administrative support. Your day‑to‑day responsibilities will include, but not be limited to:
- Provide exceptional customer support via phone, email, and live chat
- Convert enquiries into sales and help achieve monthly sales targets
- Liaise with suppliers to obtain stock and delivery information
- Prepare quotations, invoices, and respond to catalogue or contact form requests
- Arrange installations, rentals, and special delivery requirements
- Process product returns and upload clearance items to the website
- Handle VAT relief requests
- Support picking, packing, and despatch activities when required
- Complete administrative duties as directed by your line manager
- Ensure all written communication reflects a professional image
- Follow all company procedures, policies, and site regulations
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Strong communicator with excellent customer relationship skills
- Quick learner with a diligent, systematic approach
- Team player who thrives in a busy office environment
- Enthusiastic, confident, and adaptable with a common‑sense attitude
- Experience with the Shopify e‑commerce platform is an advantage but not essential
- Good working knowledge of business systems and Microsoft Office
- Ideally holds a clean driving licence and has access to a vehicle
What we offer:
- 21 days of annual leave
- Company bonus
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme
- Free eye test, provided by Specsavers
- Care First employee assistance programme including free counselling.
- Access to Perkbox discount platform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Customer Service Advisor employer: Medequip co
Medequip Assistive Technology Ltd is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in their careers. As a Customer Service Advisor, you will be part of a dedicated team that values empathy, teamwork, and innovation, all while contributing to meaningful work that helps individuals maintain their independence at home. With benefits like continued professional development, a company bonus, and a cycle to work scheme, Medequip offers a rewarding environment for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medequip co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medequip co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medequip co:Your cover letter is your chance to shine! Tell us why you want to work at Medequip co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medequip co!
How to prepare for a job interview at Medequip co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
