Customer Operations Assistant

Hours: 37.5 hours per week, Salary: £24,909.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Operations Assistant at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support. You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

About the role

As the Customer Operations Assistant for Medequip Assistive Technology Ltd you will play a key role in delivering excellent customer service while supporting warehouse operations, ensuring customer enquiries are handled efficiently and orders are accurately processed, picked, packed and dispatched in line with company standards. Your day-to-day responsibilities will include, but not be limited to:

• Responding to customer enquiries via phone, email and internal systems in a professional and timely manner
• Liaising with customers regarding order status, deliveries and stock availability
• Handling complaints and issues calmly, escalating where appropriate
• Maintaining accurate customer and order records within company systems
• Picking, packing and preparing orders for dispatch accurately and efficiently
• Receiving, checking and putting away incoming stock
• Assisting with stock control, inventory counts and warehouse organisation
• Ensuring all goods are handled and stored safely and correctly
• Supporting goods-in and goods-out processes and meeting required deadlines
• Maintaining a clean, safe and organised working environment
• Following health and safety and manual handling procedures at all times
• Working collaboratively with customer service, warehouse and logistics teams
• Supporting continuous improvement of customer and operational processes
• Carrying out any other reasonable duties as required by management

About you

Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required

• Strong customer service skills with a professional telephone manner
• Ability to multitask between office-based and warehouse duties
• Good attention to detail and accuracy
• Basic IT skills, including order processing systems, email and spreadsheets
• Physical ability to carry out warehouse tasks, including manual handling
• Reliable, flexible and team-oriented approach
• Previous experience in customer service, operations or warehousing (Desirable)
• Knowledge of order fulfilment or logistics processes (Desirable)
• Reach Forklift licence, or willingness to train (Desirable)
• Experience working in a fast-paced environment (Desirable)
• Positive and proactive attitude
• Strong problem-solving skills
• Adaptable and willing to learn
• Organised, dependable and customer-focused

What we offer

• Ongoing training and development
• Supportive team environment
• Opportunity to work across both customer service and warehouse operations
• Career development within a growing organisation
• Employee benefits package to be confirmed

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.