At a Glance
- Tasks: Be the first point of contact for service users, ensuring exceptional customer experiences.
- Company: Join Medequip, a leading provider of medical equipment services in the UK.
- Benefits: Enjoy 29 days holiday, professional development, and a cycle to work scheme.
- Other info: Supportive team environment with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and IT proficiency are desirable.
The predicted salary is between 26569 - 26569 £ per year.
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person‑centred support. You’ll be supported by an excellent team of professional and ever developing co‑workers who all identify and align with Medequip’s values.
About the role
As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their families and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact. Your day‑to‑day responsibilities will include, but not be limited to:
- Managing inbound and outbound calls – liaising with service users, their families and prescribers
- Booking all delivery rounds in advance for Technicians and Service Engineers
- Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
- Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
- Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
- Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.
You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.
About you
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required:
- Some experience in a customer service focussed role within a similar industry is desirable.
- IT and Microsoft Office proficient.
This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
What we offer:
- 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays) pro rata
- Continued professional development, training and learning support and opportunities for career progression.
- Life assurance
- Cycle to work scheme.
- Employee Assistance Programme
- Access to Perkbox discount platform
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
Customer Services Coordinator FTC in Braintree employer: Medequip co
Medequip Assistive Technology Ltd is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in their careers. With a commitment to person-centred support, you will be part of a dedicated team that values empathy, teamwork, and innovation, all while enjoying generous benefits such as up to 33 days of holiday, professional development opportunities, and a positive work environment in Braintree.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator FTC in Braintree
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medequip. Understand their values and mission, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle difficult situations. Remember, they want to see your empathy and problem-solving abilities!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows that you respect the opportunity and are serious about the role. Plus, it can boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And don’t forget, apply through our website for the best chance at landing that Customer Services Coordinator role!
We think you need these skills to ace Customer Services Coordinator FTC in Braintree
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Coordinator role. Highlight your relevant experience in customer service and how it aligns with our values at Medequip. We want to see how you can make a difference!
Showcase Your Skills:Don’t forget to mention your IT and Microsoft Office skills! These are essential for the role, so give us examples of how you've used these tools in previous jobs. We love seeing candidates who are tech-savvy and ready to hit the ground running.
Be Person-Centred:Since this role is all about providing exceptional support, share any experiences where you've gone above and beyond for customers. We’re looking for empathy and kindness, so let your personality shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Medequip co
✨Know the Company Inside Out
Before your interview, take some time to research Medequip Assistive Technology Ltd. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Services Coordinator, you'll be the first point of contact for service users. Prepare examples from your past experiences where you've demonstrated empathy, patience, and problem-solving skills. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and handling pressure. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the company.
