At a Glance
- Tasks: Respond to alarms and calls, providing empathetic support and resolving queries.
- Company: Join Medequip Connect, a forward-thinking care provider making a real difference.
- Benefits: Competitive salary, 29 days holiday, professional development, and employee assistance programme.
- Other info: Dynamic team culture with ongoing training and excellent career growth opportunities.
- Why this job: Empower others to live independently while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, customer service experience, and strong communication skills.
The predicted salary is between 26500 - 29000 £ per year.
Salary: £12.77 - £13.99 (dependent on shifts worked)
Hours: Up to 38.5 hours per week (4 days on, 4 days off shift pattern)
Closing Date: 3rd July 2026
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Contact Centre Operator at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care. You’ll be supported by an excellent team of professional and ever developing co‑workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect? Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day.
Our care technology services provide peace of mind to you, your family, and your friends. Our mission is to provide reassurance and support to older, disabled, or vulnerable individuals, helping them maintain independence with peace of mind. With a service that operates 24/7, 365 days of the year, we offer the reliable back‑up that our clients and their families need to feel secure in living a more independent life.
About the role
Are you passionate about helping others and delivering exceptional customer service? Join Medequip Connect as a Contact Centre Operator and become part of a forward‑thinking care provider that empowers people to live independently and safely in their own homes.
As a Contact Centre Operator, you’ll respond to alarms and calls, offering professional, empathetic support. You’ll play a vital role in delivering high‑quality customer service and ensuring compliance with care standards. Your day‑to‑day responsibilities will include, but not be limited to:
- Respond to alarms and calls with professionalism and urgency
- Resolve client and customer queries with empathy and efficiency
- Maintain compliance with TSA Quality Standards and British Standards
- Monitor a range of TEC devices and applications
- Escalate safeguarding concerns and complaints appropriately
- Contribute to a positive team environment and uphold company values
- Build in‑depth knowledge of the Health & Social Care sector and understand how Medequip Connect’s Contact Centre and services help manage risks and support individuals to live safely and independently.
Education
- GCSE or equivalent in English and Maths
Experience
- Customer Service Experience
- A team player with a passion for helping others
- Strong communication and problem‑solving skills
- Commitment to delivering high‑quality service
- Alignment with our core values: empathy, accountability, respect, innovation, and teamwork.
About you
Above all, you will identify and align with our company values:
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
What we offer
- Ongoing professional development and training
- Supportive leadership and a collaborative team culture
- 29 days holiday moving to a max of 33 days, pro rata (inclusive of Bank Holidays)
- Life assurance
- Cycle to work scheme.
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform and Blue Lights Card
- Free uniform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. This role may be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Contact Centre Operator employer: Medequip Assistive Technology Ltd.
Medequip Connect is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those passionate about delivering high-quality care. With ongoing professional training, a collaborative team environment, and generous benefits including up to 33 days of holiday, life assurance, and access to employee assistance programmes, you will thrive in your role as a Contact Centre Operator while making a meaningful impact on the lives of vulnerable individuals in Rawtenstall.
Contact Details:
Medequip Assistive Technology Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medequip Assistive Technology Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medequip Assistive Technology Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medequip Assistive Technology Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Medequip Assistive Technology Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medequip Assistive Technology Ltd.!
How to prepare for a job interview at Medequip Assistive Technology Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
