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- Tasks: Manage student enrolment, onboarding, and academic programme support in a fast-paced environment.
- Company: Join Medefine Education, a leading platform helping international students enter top medical schools.
- Benefits: Enjoy remote work flexibility, career growth opportunities, and a chance to make a global impact.
- Why this job: Be part of a passionate team supporting future healthcare leaders with innovative education solutions.
- Qualifications: Strong organisational skills, digital fluency, and a proactive attitude are essential; no formal IT qualifications needed.
- Other info: Monthly travel to London for meetings and conferences is required.
The predicted salary is between 30000 - 40000 £ per year.
Medefine Education is a multi-award-winning mentoring and education platform that helps international students aged 12-18 gain admission into the world's top medical schools. With a presence in London, Dubai, and Hong Kong, we combine academic excellence with future-focused mentoring, delivered by world-renowned doctors, scientists, and tutors from top institutions such as UCL, Cambridge, and Oxford.
We are now seeking a dynamic, tech-savvy and proactive Education Operations Manager to join our growing London team. This is a fast-paced, hands-on role at the heart of our student success journey, supporting our education programmes and ensuring smooth operational delivery.
We are looking for someone who is:
- Exceptionally organised with strong attention to detail
- Proactive and self-motivated, with a bias for action
- Digitally fluent, with an interest in learning and applying new tech tools (e.g. AI platforms, automation tools, CRMs) - no formal IT qualifications required, just curiosity and a willingness to learn
- A strong communicator, comfortable liaising with high-achieving students and families
- Eager to grow, with opportunities for career progression in a dynamic education business
WHY JOIN MEDEFINE?
- Be part of an innovative, growing education company with global impact
- Work with a passionate, high-performing team of doctors, scientists, and tutors
- Enjoy meaningful work supporting the next generation of healthcare leaders
- Opportunities for training, development, and taking on new responsibilities as the company scales
DUTIES & RESPONSIBILITIES
- STUDENT ENROLMENT
- Initial online inquiry handling (WhatsApp, email, via website)
- Application review, academic assessment and orientation of new students
- Student application progress tracking
- Offer letter issuance
- Contract preparation and signing
- Payment processing
- Student and parent portal account setup
- System access provisioning
- Individual study plan distribution
- Payment calendar creation and monitoring
- Operations system evaluation and selection for student enrollment and onboarding
- Operational workflows streamlining and automation of administrative processes
- Database management
- Student information system administration and maintenance
- Data analytics and reporting dashboard management
- Performance metrics tracking across operational platform
- Curriculum system updates
- Class scheduling and coordination assistance
- Academic progress tracking and performance assessment
- Study plan customisation
- Programme adjustments (scheduling)
- New tracking system for recruitment of tutors for future tutoring and mentoring
- Mentorship session scheduling
- Project, Research and Work Experience opportunity coordination
- Alumni network management
- Overall student monitoring
- Parent relationship management
- Issue handling and support provision
- Payment tracking, repeat onboarding and renewals management
- Prepare and distribute student progress reports and distribute them to parents
- Manage platform for the enrolment and onboarding of students
- Shared Outlook Inbox management
- Student feedback collection and analysis
- Parent feedback collection and analysis
- Regional payment processing
- IT systems and platforms management
- Student portal maintenance
- Learning management system administration
- Student dashboard management
- Clinical and Research internship communication support
- Hong Kong, UAE, and Singapore Conference Management assistance
- University application timeline planning and document preparation
- Reference coordination
- Application submission support
- Post-application follow-up
- Offer management guidance
- Results day support
- Medical school transition preparation
- Graduation transition planning
- University application outcomes tracking
- University enrollment support
- Post-graduation follow-up
- Alumni engagement
- White Coat Day organisation assistance
SALARY RANGE: £30-40k per year
LOCATION: Mainly remote, monthly travel to London for meetings, conferences etc.
Education Operations Manager employer: Medefine Education
Contact Detail:
Medefine Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Operations Manager
✨Tip Number 1
Familiarise yourself with the latest educational technologies and tools that can enhance operational efficiency. Being tech-savvy is crucial for this role, so explore platforms like CRMs and AI tools to demonstrate your proactive learning attitude.
✨Tip Number 2
Network with professionals in the education sector, especially those involved in student enrolment and mentoring. Attend relevant webinars or local meetups to connect with potential colleagues and gain insights into best practices in education operations.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed projects or processes in the past. Be ready to discuss specific instances where your attention to detail made a significant impact on outcomes.
✨Tip Number 4
Research Medefine Education thoroughly, including their mission, values, and recent achievements. Tailoring your conversations during interviews to reflect your understanding of their goals will demonstrate your genuine interest in the company and its impact.
We think you need these skills to ace Education Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Education Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in education operations, technology management, and client relations. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and proactive nature.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your digital fluency, communication skills, and ability to manage operational workflows. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Medefine Education
✨Showcase Your Organisational Skills
As an Education Operations Manager, being exceptionally organised is key. Prepare examples from your past experiences where your attention to detail and organisational skills made a significant impact on a project or task.
✨Demonstrate Your Tech Savviness
Medefine Education values digital fluency. Be ready to discuss any tech tools you've used, especially those related to education or operations. Highlight your curiosity and willingness to learn new technologies, as this will resonate well with the interviewers.
✨Communicate Effectively
Strong communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex ideas to high-achieving students and their families, as this will be part of your daily interactions.
✨Express Your Passion for Education
Medefine Education is all about supporting the next generation of healthcare leaders. Share your passion for education and mentoring during the interview. Discuss any relevant experiences that demonstrate your commitment to helping students succeed.
