People Services Manager (Hiring Immediately) in London

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff.

This is a pivotal role within the MSF UK & IE, managing the People Services team to operate as a robust customer centric support service. As part of the People department, this role will manage a team to deliver excellent end-to-end employee lifecycle support, from recruitment, onboarding to offboarding, that is cohesive, collaborative and inclusive. The role supports MSFUK and the People department by managing the team to proactively contribute to the overall employee experience.

The People Services Manager will be adaptable, collaborative and build relationships with individuals in MSF UK, across the MSF movement and with external stakeholders as required. The postholder will also work independently to deliver initiatives and projects and convene ad hoc teams to directly deliver against the people plan.

The People Services team works alongside the Employee Relations, Talent Development, EDI, Safeguarding and Internationally Mobile Staff teams in the People department.

• GCSE’s or equivalent school leaver certification including Maths.
• Demonstrable experience in a People Services environment (payroll, recruitment and core HR/People services).
• Demonstrable experience in line managing a small team within core People Services, to deliver an effective and efficient function.
• Demonstrable experience in delivering projects and initiatives, ability to drive accountability for timelines and quality, deliverables and outcomes.
• Evidence of communicating effectively with colleagues at all levels of the organisation to engage, support and coach on areas within People Services and influencing continuous improvement.
• The ability to use data from a wide range of sources to analyse key themes, the potential impact and make recommendations.
• Demonstrable commitment to the principles of diversity, equity and inclusion and their practical application and integration in the work environment.
• Fluency in written and spoken English.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
• The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Diversity, Equity and Inclusion: We are committed to our values on equity, diversity, and inclusion. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks. Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

If you would like to discuss your right to work status further, please contact recruitment. Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date.

If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting recruitment, offering you an alternative if you are unable to use our online application system, allowing you to have someone with you during an interview for example, a Sign Language interpreter.

For questions, issues or further information, please contact Recruitment.