Major Donor Assistant

We are seeking a Major Donor Assistant to join our high‑performing team at an exciting time of growth for MSF UK. In this pivotal role, you will curate exemplary stewardship journeys, cultivate strong, lasting relationships with high‑net‑worth individuals and play a key role in achieving ambitious fundraising targets. We’re looking for someone with exceptional communication skills, a proven track record in relationship management, and a drive to make a real impact on our work and the lives of our patients. Join us and be part of a dynamic team shaping the future of our lifesaving mission.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London office (including Wednesdays)

Salary: Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

The Major Donor Assistant is an integral part of the Philanthropy team, responsible for managing a large portfolio of major donors (approx. 170‑200). The Major Donor Assistant provides excellent relationship management, creating first‑class donor journeys for their portfolio based on donors’ individual motivations and interests. Because of the large portfolio they will ensure they approach stewardship in a systematic way, segmenting their portfolio and providing proactive communications that can be used across groups of supporters while also providing exemplary donor stewardship through reactive interactions with donors. The primary aspect of the role is the management of a portfolio of major donors, ensuring their continued support of MSF, with a focus on delivering stable and increased income for MSF’s work.

Requirements:

• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
• The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• Experience in fundraising, relationship management, customer service, or sales.
• Excellent and engaging written communication skills and ability to adapt style to suit a wide range of supporters.
• Confident interpersonal and verbal communication skills, including diplomacy and negotiating skills.
• Ability to deal with people at all levels and from a wide range of backgrounds.
• Accuracy and excellent attention to detail.
• Proven organisational skills with experience of managing multiple tasks and prioritising effectively.
• Experience of working in an office environment, maintaining effective administrative systems and procedures.
• Flexible, can‑do attitude and good team player – this role involves working very closely and collaboratively with colleagues in the UK and overseas.
• Ability to work independently to general guidelines, with capability to use initiative and seize opportunities.
• Computer literate and confident in using all Microsoft Office programmes.
• Fluency in written and spoken English.
• Interest in international, humanitarian work.
• Commitment to the aims and values of MSF.
• Willingness to travel within the UK.

Safeguarding: MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and, where applicable, criminal record and barring checks. Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Right to work in the UK: Candidates must have the right to work in the UK.