Face to Face Private Sites Manager -London

Company Description

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference. MSF has around 67,000 local and international staff working in over 70 countries, in some of the most challenging places in the world.

Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia.

At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims.

Position

An exciting opportunity to lead and develop a growing private sites fundraising team. You'll focus on building capability, enhancing performance, and expanding the reach and impact of the channel while ensuring an excellent supporter experience.

• Hours: 37.5 hours per week, Mon - Fri
• Duration: FTC until 31 December 2027
• Location: London - hybrid, 2 days per week in London office (Including Wednesdays)

Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The Face-to-Face Private Sites Manager manages the performance, development and day-to-day delivery of MSF UK’s Face-to-Face (F2F) programme across Private Sites, ensuring all activity is delivered to a high standard and in line with programme expectations. The postholder has responsibility in their substantive role for coaching and development of the Private Sites team. During this role, the postholder will take on additional responsibility for line management, team performance, and operational delivery standards across Private Sites. This includes monitoring and managing individual and team performance, conducting reviews, implementing performance improvement plans, and ensuring consistent delivery against agreed targets and quality standards.

The role manages the delivery of inductions and ongoing training for new and existing fundraisers, ensuring that all team members are effectively onboarded and supported to succeed. It also requires a strong on-site presence (typically a minimum of three days per week) to provide direct support, oversee delivery, and ensure that fundraising standards, conduct, safety and safeguarding, and ways of working are consistently applied.

Reporting to the Face-to-Face Programme Lead and working closely with key stakeholders, the role supports the ongoing development of the F2F programme by identifying performance trends, addressing capability gaps, and driving continuous improvement in training, coaching, and delivery. Budget ownership, site bookings, and supplier management are not core responsibilities of this role, but close collaboration with relevant roles is required to ensure effective programme delivery.

Requirements

Knowledge Skills and Experience:

• Significant experience working in Face-to-Face fundraising, with an excellent understanding of Private Sites delivery and performance management
• Experience managing team performance, including conducting reviews, implementing performance improvement plans and addressing underperformance
• Experience delivering training and inductions, with the ability to support the onboarding and development of fundraisers and Team Leaders
• Excellent knowledge of Face-to-Face fundraising techniques, including quality standards, compliance requirements and Codes of Conduct
• Experience working in target-driven environments, with the ability to manage performance and maintain high standards of delivery
• Good understanding of conduct, safety and safeguarding and compliance requirements within F2F or similar operational environments
• Excellent organisational skills, with the ability to manage multiple priorities, timelines and team demands
• Excellent interpersonal skills, with the ability to build effective working relationships with internal stakeholders and support team development
• Excellent communication skills, with the ability to clearly convey expectations, provide feedback and escalates issues as appropriate
• Proven ability to work independently, take ownership of performance management and make informed decisions to support delivery
• IT literate, with confidence using databases, spreadsheets and performance tracking systems
• Flexible and adaptable, with the ability to respond to changing operational and performance needs
• Fluency in written and spoken English
• Commitment to the aims and values of Médecins Sans Frontières

Other information

Accessibility

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know.

Diversity, Equity and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks. Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

Right to work in the UK

Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role. Interviews will be held on a rolling basis.