Face to Face Fundraising Festivals and Events Manager in London

Company Description

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life‑saving emergency relief and longer‑term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

Position

Join MSF UK as our Face‑to‑Face Festivals and Events Manager and take a leading role in delivering and evolving a high‑impact national fundraising programme. This is an exciting opportunity for a driven and experienced face‑to‑face fundraising Manager with Festivals and Events experience who thrives in fast‑paced environments and is passionate about both performance and purpose. You’ll lead, coach and inspire teams on the ground at some of the UK’s most vibrant festivals and events, while also playing a key role in shaping the future of our F2F programme—contributing ideas, improving ways of working, and driving innovation across delivery, training and operations.

Hours: Full‑time (37.5 hours per week). This role is not limited to Monday–Friday and will require regular weekend work. Variable days over festival season including overnights and weekends.

Duration: Fixed term – 12 months.

Location: London – hybrid, and on‑site at festivals across the UK.

Salary: £41,902.62 – £51,214.32 per annum.

Job Purpose:

• Manage the on‑site delivery of MSF UK’s Face‑to‑Face (F2F) fundraising activity across Festivals and Events, ensuring high‑performing, safe and professional fundraising operations that maximise income and public engagement.
• Provide day‑to‑day management and development of Team Leaders, Fundraisers and Coordinator‑level roles, driving performance through coaching, monitoring and clear accountability against targets.
• Coordinate and deliver on‑site operational and logistics activity across up to 60 festivals and events annually, working in close partnership with the Logistics Manager.
• Act as the most senior on‑site representative for MSF, ensuring all festival and event activity runs smoothly, maintaining strong relationships with event organisers, suppliers and stakeholders.
• Work closely with the F2F Programme Lead and wider F2F management team to deliver the Festivals and Events plan.
• Support the recruitment, onboarding and effective deployment of F2F agency workers and MSF UK staff.
• Take responsibility for on‑site operational planning, including rota management and oversight of timesheet accuracy.
• Ensure all team activity adheres to MSF’s standards for behaviour, safeguarding, safety and compliance.
• Outside of festival periods, take responsibility for the delivery of Private Sites activity.
• The role is accountable for delivering annual Festivals and Events income targets.

Requirements Knowledge, Skills and Experience:

• Demonstrable experience delivering or managing face‑to‑face fundraising activity, ideally within Festivals and Events.
• Expert knowledge of F2F fundraising techniques and best practice.
• Excellent interpersonal skills with an ability to build relationships and work within a team environment.
• Experience overseeing live delivery and operational coordination for events.
• Demonstrated track record of achieving fundraising or performance targets.
• Strong understanding of people, safety and safeguarding principles.
• Experience upholding Codes of Conduct and professional expectations across teams.
• Strong communication skills, with the ability to represent MSF’s work clearly and confidently.
• IT‑literate, with experience using fundraising platforms and reporting tools.
• Ability to work independently while contributing effectively as part of a wider management team.
• Flexible and resilient approach, with the ability to manage competing priorities during intensive delivery periods.
• Fluency in spoken and written English.
• Willingness and ability to travel extensively across the UK and work evenings and weekends during the festival season.
• Strong commitment to the aims, values and principles of Médecins Sans Frontières.
• Full UK driving licence is required for this role.

Diversity, Equity and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation. All posts are subject to safer recruitment processes which include robust reference requests and scrutiny of employment history.

Right to Work in the UK

Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.