Legacy Officer

This role combines Legacy marketing and administration, offering an excellent opportunity for someone with early-career fundraising or marketing experience to develop skills in both areas. We're seeking a proactive, organised individual with an understanding of marketing, strong administrative abilities, and the confidence to work with internal stakeholders, external suppliers, and Legacy supporters. Attention to detail, discretion, and a commitment to continuous improvement are essential.

As part of a high-performing fundraising team, you'll contribute to the growth of a key income stream for MSF UK, which raised over £100 million last year and has ambitious plans for further expansion. The role offers strong support through experienced managers, specialist colleagues, and a network of peer officers.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays)

Salary: £36,437.07 to £44,534.19 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose: This is an important role in MSF UK’s growing Legacy Fundraising team, requiring diverse skills, knowledge and behaviours including understanding of marketing techniques as well as experience in managing process-led business administration tasks. The successful candidate will work alongside the Legacy team to help deliver MSF UK’s Legacy strategy and support the growth of one of the charity’s largest income streams.

You will be an integral part of a high-performing fundraising team at an international humanitarian cause during an exciting period of growth, with opportunities to broaden your experience in both Legacy marketing and administration. Working closely with internal stakeholders and external partners, this role has a dual focus in supporting on Legacy marketing activity and also ensuring an effective and organised Legacy administration for the organisation.

You will be communicating with supporters who are interested in leaving gifts in their wills, or are executors of estates where MSF is a beneficiary. Providing an excellent quality and accuracy of support and information by email, telephone and post is therefore essential. You will also be assisting in the delivery of marketing campaigns to recruit new legacy supporters, supporting on campaign reporting and analysis, and contributing to an excellent ongoing experience for those who have already committed to leaving a gift in their will.

Requirements Knowledge, Skills and Experience:

• Significant experience working in office environment with strong administration and time management skills with an ability to manage a varied and busy workload effectively.
• Proven ability to maintain accuracy, combined with meticulous attention to detail.
• Excellent communication skills to build and manage key relationships and choose appropriate communication channels.
• Proactive approach to providing support across multiple areas, within a fast-paced team, exercising good judgement and using own initiative.
• A systematic and organised approach with a proven ability to follow things through and meet targets in line with processes/ schedules and deadlines.
• Ability to work with various stakeholders and multiple teams with different levels of experience in order to deliver objectives.
• Experience in relationship management and liaising with wider teams/external suppliers.
• Responsible attitude to dealing with sensitive and confidential information.
• Some experience of dealing with confidential and sensitive conversations with customers, donors, stakeholders is desirable.
• Flexibility to take on other related tasks combined with a willingness to learn and develop.
• A naturally curious mindset, with proven ability to look for insights and identify opportunities to drive continuous improvement.
• Excellent fluency in written and spoken English.
• Experience in Fundraising or Marketing is desirable.
• Experience of Microsoft Dynamics or other CRM databases is desirable.
• Some experience of Legacies and/or First Class CRM is desirable.
• Experience of working for an International Development / Humanitarian Charity or Organisation is desirable.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
• The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• Commitment to the aims and values of Médecins Sans Frontières.

Accessibility: We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting recruitment.UK@london.msf.org.

Diversity, Equity and Inclusion: We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Safeguarding: MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks. Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation.

Right to work in the UK: Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.

We look forward to receiving your application!