Gift Aid Manager

Company Description

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities.

At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims.

Position

Are you detail-focused, analytically minded, and have experience of working with Gift Aid? MSF UK is looking for a Gift Aid Manager to lead and develop our Gift Aid team, helping unlock vital additional funding for our lifesaving medical work around the world.

In this role, you will:

• Oversee the management and administration of Gift Aid, and other forms of tax-efficient giving, to maximise MSF UK's income.
• Manage Gift Aid income across multiple income streams ensuring that MSF UK remains compliant with HMRC regulations.
• Lead on delivering regular Gift Aid communications to supporters following HMRC best practice; identifying opportunities and developing strategies to increase Gift Aid income.

You will be part of a fast-paced, ambitious team with a big impact. Join us and be part of the world's leading emergency medical aid organisation.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London office (Including Wednesdays)

Salary: £46,784.49 - £57,181.04 per annum

Job Purpose:

The primary responsibility of the Gift Aid Manager is to oversee the management and administration of Gift Aid, and other forms of tax-efficient giving, to maximise MSF UK's income. This includes responsibility for managing the Gift Aid and tax reclaim processes across multiple income streams, ensuring claims are submitted in a timely manner, and that MSF UK remains compliant with HMRC regulations. This role requires a specialist understanding of Gift Aid regulations. They also act as the main point of contact with HMRC on complex matters relating to Gift Aid and reclaiming tax, providing solutions or advice on more complicated Gift Aid queries to the wider Fundraising team. The Gift Aid Manager will lead on planning and delivering regular Gift Aid communications to supporters.

Requirements Knowledge, Skills & Experience:

• Previous experience in managing end to end Gift Aid claims and processes within the charity sector.
• Strong working knowledge of HMRC Gift Aid regulations, practices and procedures and other relevant HMRC guidelines.
• Knowledge and understanding of Gift Aid compliance in charity environments.
• Experience of working with 3rd parties on Gift Aid claims and processes.
• Demonstrable knowledge of Microsoft Excel to an intermediate level including the ability to produce and manipulate pivot tables.
• Experience of working with Power BI KPI dashboards.
• Working knowledge of a fundraising database or CRM system (preferably Microsoft Dynamics CRM or similar CRM) and managing large datasets.
• Proven experience of monitoring and checking processes and developing process improvement and project management experience.
• Experience in providing Gift Aid training and support to staff or volunteers.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
• The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• An excellent level of numeracy, combined with accuracy, attention to detail and an ability to follow defined processes is a must.
• Excellent time management skills with a proven track record in managing a busy workload to deadlines whilst maintaining a systematic and organised approach.
• A proven ability to work independently, manage multiple priorities and meet deadlines in line with established schedules ensuring accuracy in the information provided.
• An excellent communicator with training experience and the ability to deliver complex information to a variety of internal stakeholders in an accessible and relevant way.
• Ability to build excellent working relationships with a wide variety of internal and external stakeholders, including senior management.
• Self-motivated, flexible and able to work without close supervision within a team environment.
• A responsible attitude to dealing with sensitive and confidential information.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other relevant software tools.
• Fluency in written and spoken English.
• Commitment to the aims and values of Médecins Sans Frontières.
• Proactive, resourceful, and adaptable with a solutions-focused approach.
• A positive team player with the ability to collaborate effectively with colleagues across different departments.

Other information

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date. Please apply as soon as possible as MSF reserves the right to close the vacancy early, or on the appointment of a candidate. Incomplete applications will not be considered.

Recruitment timetable:

• Closing date for applications: 15 February 2026, 11.59pm (GMT)
• First round interviews: 04 & 05 March 2026
• Projected Start Date: 06 April 2026

Accessibility

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting [email protected].

Diversity, Equity and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

Right to work in the UK

Candidates must have the right to work in the UK.