CRM Officer

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

MSF has around 67,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities.

At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims.

Are you an experienced CRM Officer looking to make a real impact in the not-for-profit sector? MSF UK is seeking a CRM Officer to join our dynamic, high performing Fundraising team. Committed to innovation, MSF UK delivers vital funds and raises awareness of MSF’s humanitarian mission. Working closely with the CRM and Data Insight Manager and two CRM Officers, you’ll support the day-to-day running of our CRM - creating complex data selections, managing data imports, improving system functionality, enhancing data quality, and producing insightful performance reports.

We’re looking for someone with strong attention to detail, excellent organisational skills, and the ability to manage multiple priorities with a methodical and proactive approach. Your work will directly support income growth and our future fundraising goals. So, if you’re ready to develop your charity CRM experience and make a meaningful impact within a fantastic, supportive team, we’d love to hear from you.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week London Office (including Wednesdays)

Salary: £40,682.16 per annum - £49,722.64 per annum

Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose: The CRM Officer plays a pivotal role, providing the day-to-day support needed to ensure there is a functioning CRM system for the Fundraising team. Working under the supervision of the CRM and Data Insight Manager, the CRM Officer is responsible for managing regular data imports into CRM, providing data selections, reporting performance analysis, system development, team training and running data cleansing routines. They are also responsible for developing and maintaining system user guides.

Requirements:

• Considerable experience of CRM database systems, within the non-for-profit sector.
• Experience of using Microsoft Dynamics and Power Automate is essential.
• Experience of using KingswaySoft or another ETL tool with good programming skills such as SQL.
• Experience of segmenting and building data selections for Fundraising supporter communications.
• A systematic and organised approach with a proven ability to follow things through and meet regular deadlines.
• An excellent level of numeracy combined with accuracy and attention to detail around data processing.
• Demonstrable knowledge of Microsoft Excel to an advanced level including the ability to produce and manipulate data to inform Fundraising activities.
• Experience of gathering data from various sources and producing reports.
• Confident interpersonal and negotiating skills with an ability to manage and build relationships with external suppliers, as well as with colleagues.
• Self-motivated, flexible and able to work without close supervision.
• Ability to manage and prioritise a busy workload amid conflicting demands.
• Flexibility to take on other related tasks combined with willingness to learn.
• Fluency in written and spoken English.
• Commitment to the aims and values of Médecins Sans Frontières.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
• The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Other information:

HOW TO APPLY: Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date. Incomplete applications will not be considered. We encourage early applications as we reserve the right to close applications before the advertised closing date, or if a suitable candidate is found.

Recruitment timetable:

• Closing date for applications: 12 February 2026, 11.59pm (GMT)
• First round interviews: w/c 23 February
• Second round interviews: w/c 2 March
• Projected Start Date: April 2026

Accessibility: We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting recruitment.UK@london.msf.org.

Diversity, Equity and Inclusion: We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding: MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

Right to work in the UK: Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK.

We look forward to receiving your application!