Legacy Officer in London

About the Role

This is an important role in MSF UK’s growing Legacy Fundraising team, requiring diverse skills, knowledge and behaviours including understanding of marketing techniques and experience in managing process‑led business administration tasks. You'll work alongside the Legacy team to help deliver MSF UK’s Legacy strategy and support the growth of one of the charity’s largest income streams. You will be an integral part of a high‑performing fundraising team at an international humanitarian cause during an exciting period of growth, with opportunities to broaden your experience in both Legacy marketing and administration. Working closely with internal stakeholders and external partners, this role has a dual focus in supporting Legacy marketing activity and ensuring an effective and organised Legacy administration for the organisation. You will communicate with supporters who are interested in leaving gifts in their wills or are executors of estates where MSF is a beneficiary, providing an excellent quality and accuracy of support and information by email, telephone and post. You will also assist in the delivery of marketing campaigns to recruit new Legacy supporters, support on campaign reporting and analysis, and contribute to an excellent ongoing experience for those who have already committed to leaving a gift.

Key Responsibilities & Skills

• Significant experience working in an office environment with strong administration and time‑management skills and an ability to manage a varied and busy workload effectively.
• Proven ability to maintain accuracy, combined with meticulous attention to detail.
• Excellent communication skills to build and manage key relationships and choose appropriate communication channels.
• Proactive approach to providing support across multiple areas, within a fast‑paced team, exercising good judgement and using own initiative.
• A systematic and organised approach with a proven ability to follow things through and meet targets in line with processes/schedules and deadlines.
• Ability to work with various stakeholders and multiple teams with different levels of experience in order to deliver objectives.
• Experience in relationship management and liaising with wider teams/external suppliers.
• Responsible attitude to dealing with sensitive and confidential information. Some experience of dealing with confidential and sensitive conversations with customers, donors, stakeholders is desirable.
• Flexibility to take on other related tasks combined with a willingness to learn and develop.
• A naturally curious mindset, with proven ability to look for insights and identify opportunities to drive continuous improvement.
• Excellent fluency in written and spoken English.
• Experience in Fundraising or Marketing is desirable.
• Experience with Microsoft Dynamics or other CRM databases is desirable.
• Some experience of Legacies and/or First Class CRM is desirable.
• Experience of working for an International Development/Humanitarian Charity or Organisation is desirable.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, OneDrive and Yammer.
• Commitment to the aims and values of Medecins Sans Frontieres.

Right to work in the UK – Candidates must have the right to work in the UK. Employment sponsorship will not be offered by MSF UK for this role.

Location: London. Employment type: Full Time. Salary: £36,437.07 to £44,534.19 per annum, offered in line with our pay framework and typically starts at the entry level on the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Posting date: Tuesday, 9 June 2026.

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