Mid-Value Relationship Manager in London

Join MSF UK in this exciting new role in a growing Individual Giving team. The Mid Value Relationship Manager is responsible for developing and delivering the strategy for this set of donors, overseeing all communications, both cold and warm, focusing on building relationships with individual supporters to increase their financial contribution and loyalty.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays)

Salary: £52,866.48 per annum - £64,614.57 per annum

Job Purpose: To work alongside the Donor Development and Legacies Lead (DDLL) to help develop MSF's Mid Value strategy, to increase the Lifetime Value (LTV) of this very important group of MSF UK supporters, by enhancing their knowledge and understanding of humanitarian action and their awareness of the importance of their own support to MSF.

Knowledge, Skills & Experience:

• Demonstrable expertise in Supporter Stewardship, with a focus on or demonstrable success in increasing lifetime value.
• Proven experience building and managing impactful relationships with individual supporters, including high-quality one-to-one communications.
• Significant experience working in the UK charity sector, in a fundraising capacity and/or marketing with responsibility for customer relationship management.
• Significant understanding of a Mid Value donor base, within a Charity / not-for-profit landscape.
• Significant experience managing marketing activity, from concept, planning, design, print, production and postage.
• Budget management skills with experience in successfully adhering to delegated budgets, reporting on income and expenditure, and providing recommendations for future budget allocations.
• Excellent Project Management skills and proven track record of running projects across teams.
• Excellent planning skills with a proven ability to carry out different tasks simultaneously and prioritise time and resources accordingly.
• Excellent data skills, including selecting data, reporting on data and using data information to inform business and marketing decisions.
• Demonstrable creative, innovative and analytical skills, with a proven ability to think laterally in order to identify, and respond quickly, to new opportunities.
• Good interpersonal and negotiating skills with an ability to build relationships with supporters and external suppliers.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.
• The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• Excellent and engaging written and oral communication skills.
• Proven ability to work independently with a team environment.
• Good level of analytical and written skills.
• Fluent in written and spoken English.
• Ability to travel domestically, and very occasionally, internationally.
• Commitment to MSF's vision, mission and values.
• Right to work in the UK - Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.

HOW TO APPLY

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date (please do not send applications via email as they will not be considered): 1 March 2026, 11.59pm (GMT). Incomplete applications will not be considered - we encourage early applications as we reserve the right to close applications before the advertised closing date, or if a suitable candidate is found. We look forward to receiving your application.