Face to Face Fundraising Festivals and Events Manager in London

Join MSF UK as our Face-to-Face Festivals and Events Manager and take a leading role in delivering and evolving a high-impact national fundraising programme. This is an exciting opportunity for a driven and experienced face-to-face fundraising Manager with Festivals and Events experience who thrives in fast‑paced environments and is passionate about both performance and purpose.

You’ll lead, coach and inspire teams on the ground at some of the UK’s most vibrant festivals and events, while also playing a key role in shaping the future of our F2F programme—contributing ideas, improving ways of working, and driving innovation across delivery, training and operations.

Ideal candidates will combine strong operational and people management skills with resilience, adaptability and a commitment to high standards of safeguarding and supporter engagement. In return, you’ll join a globally respected humanitarian organisation, directly connect the public with MSF’s life‑saving work, and have the opportunity to influence and grow a programme that is central to our income and impact.

Hours: Full‑time (37.5 hours per week). This role is not limited to Monday‑Friday and will require regular weekend work. Variable days over festival season including overnights and weekend.

Duration: Fixed term – 12 months.

Location: London – hybrid, and on‑site at festivals across the UK.

Salary: £41,902.62 – £51,214.32 per annum. Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

• Manage the on‑site delivery of MSF UK’s Face‑to‑Face (F2F) fundraising activity across Festivals and Events, ensuring high‑performing, safe and professional fundraising operations that maximise income and public engagement.
• Provide day‑to‑day management and development of Team Leaders, Fundraisers and Coordinator‑level roles, driving performance through coaching, monitoring and clear accountability against target.
• Coordinate and deliver on‑site operational and logistics activity across up to 60 festivals and events annually, working in close partnership with the Logistics Manager, who is responsible for logistics planning and infrastructure.
• Act as the most senior on‑site representative for MSF, ensuring all festival and event activity runs smoothly, maintaining strong relationships with event organisers, suppliers and stakeholders, and ensuring a high‑quality, self‑sufficient operational presence.
• Work closely with the F2F Programme Lead and wider F2F management team to deliver the Festivals and Events plan, contribute to programme development and support the ongoing growth of the events portfolio.
• Support the recruitment, onboarding and effective deployment of F2F agency workers and MSF UK staff, ensuring teams are equipped to deliver high‑quality fundraising and meet performance expectations.
• Take responsibility for on‑site operational planning, including rota management and oversight of timesheet accuracy, ensuring effective resource allocation across activity.
• Ensure all team activity adheres to MSF’s standards for behaviour, safeguarding, safety and compliance, creating a positive and professional working environment.
• Outside of festival periods, take responsibility for the delivery of Private Sites activity, maintaining the same standards of leadership, performance and target achievement.
• The role is accountable for delivering annual Festivals and Events income targets and contributes to the overall success of the Face‑to‑Face programme.

Knowledge, Skills and Experience:

• Demonstrable experience delivering or managing face‑to‑face fundraising activity, ideally within Festivals and Events or other large‑scale, public‑facing environments.
• Expert knowledge of F2F Fundraising techniques and best practice.
• Excellent interpersonal skills with an ability to build relationships, rapport with supporters and work within a team environment.
• Experience overseeing live delivery and operational coordination for events, with an understanding of the logistical and people‑management challenges associated with high‑footfall environments.
• Demonstrated track record of achieving fundraising or performance targets and maintaining delivery standards under pressure.
• Strong understanding of people, safety and safeguarding principles and common risks within face‑to‑face fundraising, with confidence acting as a senior escalation point.
• Experience upholding Codes of Conduct, behavioural standards and professional expectations across teams.
• Strong communication skills, with the ability to represent MSF’s work clearly and confidently to the public and provide clear guidance and feedback to staff/agency workers.
• IT‑literate, with experience using fundraising platforms and reporting tools, and competence in standard Microsoft Office applications.
• Ability to work independently while contributing effectively as part of a wider management team.
• Flexible and resilient approach, with the ability to manage competing priorities during intensive delivery periods.
• Fluency in spoken and written English.
• Willingness and ability to travel extensively across the UK and work evenings and weekends during the festival season.
• Strong commitment to the aims, values and principles of Médecins Sans Frontières.
• Full UK driving licence is required.