At a Glance
- Tasks: Manage customer relationships and drive revenue growth through strategic partnerships.
- Company: Join a dynamic team at MEDDICC, known for its winning culture.
- Benefits: Flexible remote work environment and opportunities for personal growth.
- Other info: Embrace a culture of collaboration and continuous learning.
- Why this job: Make a real impact by helping customers achieve their goals and unlock potential.
- Qualifications: Sales experience, strong communication skills, and a passion for customer success.
The predicted salary is between 50000 - 65000 £ per year.
Responsibilities of the role:
- Ensure an excellent customer experience embodying MEDDPICC - 'Being the Demo' at every stage of the post-sale lifecycle.
- Own and grow a portfolio of MEDDICC customers, acting as their trusted advisor and strategic partner throughout their journey.
- Drive net revenue retention by identifying and executing cross-sell and upsell opportunities, deeply aligned to each customer's GTM maturity and goals.
- Lead renewal cycles with commercial confidence - qualifying value realised, identifying risk early, and securing long-term partnerships.
- Collaborate with enablement colleagues to ensure customers are extracting maximum value from their MEDDICC Membership.
- Be the 'voice of the customer' and feed insight back into the organisation, helping to prioritise initiatives that drive real-world impact.
- Define and execute quarterly plans to (over)achieve retention and expansion revenue goals.
- Raise the bar within our winning culture through cross-functional collaboration.
- Be a stakeholder in the utilisation and feedback flow, informing the development of our products and services.
Metrics - your KPIs:
- Net Revenue Retention (NRR) - the north star. Are your accounts growing, or shrinking?
- Gross Revenue Retention (GRR) - are you protecting the base and minimising churn?
- Renewal Rate - percentage of ARR renewed on time, in full.
- Expansion ARR - incremental revenue generated through upsell and cross-sell activity.
About You:
- You thrive on rolling your sleeves up and collaborating with your team and customers to create innovative methods to solve their challenges and meet their goals.
- You are a nerd for sales, our industry, and the value MEDDPICC as a common language can bring to organisations to help unlock their GTM potential.
- You are a self-starter that takes initiative, thrives within a remote setting, and most importantly, you make things happen.
- You'll bring natural authenticity and gravitas, confidently engaging and guiding C-level executives, VPs, directors, and managers alike - knowing when to lead with value and when to lead with a commercial conversation.
- At MEDDICC we live by our 'Winning Culture,' underpinned by the Eight C's. Do they resonate with you?
- Craft: Managing, retaining, and growing customer relationships is your craft.
- Craving: You are looking to grow towards your full potential and level up continuously whilst helping our customers do the same with MEDDPICC.
- Creativity: You can connect unrelated concepts, explore multiple angles, and uncover novel expansion opportunities while collaborating cross-functionally.
- Communication: You express thoughts clearly and respectfully, avoiding ambiguity and unnecessary details. This is critical in a remote organisation.
- Curiosity: You have a genuine thirst for knowledge, always seeking new ways to deepen customer value.
- Coachability: You embrace feedback, learn from others, and adapt for personal and team growth.
- Clockspeed: You have a thirst for learning, intuitive perception, and the ability to read people and account health effortlessly.
- Culture: Positive Culture Catalysts at MEDDICC impact their team, customers, and audience by excelling in all of the above.
While I think we have an epic vibe here at MEDDICC, if you are scrolling to the bottom of this ad looking for the details of Yoga credits, Unlimited PTO, and whether our Taco Tuesdays are weekly or bi-weekly, then this is not the role for you.
If, however, you believe that no amount of free pizza or games of ping-pong will ever match the exhilaration of seeing a customer renew and expand because you genuinely moved the needle for their GTM team - then you are exactly the MEDI we are looking for, and you should get in touch!
How to Apply:
We at MEDDICC are a passionate and talented team that goes the extra mile in everything we do. We know there are no shortcuts to greatness. The only shortcut you'll gain by clicking the 'Apply for this job' button is a shortcut for us to qualify you out (you will not be responded to). The last time we advertised a role in our Revenue team we had over 1,000 Easy Apply applicants, so it's impossible for you to stand out among that many other candidates.
Instead, see your application as an opportunity to shine and show us why you fit the role, with the above C8s in mind. Think about how you'd approach a high-value customer conversation and use those skills!
You can find me at lee@meddicc.com
Account Manager employer: MEDDICC
At MEDDICC, we pride ourselves on fostering a dynamic and collaborative work environment that empowers our Account Managers to thrive. With a strong focus on employee growth and a culture that values creativity and communication, we offer unique opportunities for professional development while ensuring our team members are integral to driving customer success. Join us in a remote setting where your contributions directly impact our customers' journeys and the overall success of our organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising your pitch. Think about how you'd approach a high-value customer conversation and be ready to demonstrate your skills. Remember, confidence is key, so own your experience and show them what you've got!
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t just list your skills; let your personality shine through. Use a conversational tone and share anecdotes that highlight your experience and passion for customer success.
Tailor Your Application:Make sure to align your application with the job description. Highlight your experience with MEDDPICC and how it relates to the role. We love seeing candidates who understand our culture and values!
Be Specific About Achievements:When discussing your past roles, be specific about your achievements. Use metrics to showcase how you’ve driven revenue retention or expanded accounts. Numbers speak volumes, and we’re all about results!
Engage with Us:Don’t hesitate to reach out if you have questions or need clarification. We’re here to help! Applying through our website is the best way to ensure your application gets the attention it deserves.
How to prepare for a job interview at MEDDICC
✨Know Your MEDDPICC Inside Out
Make sure you understand the MEDDPICC framework thoroughly. Be ready to discuss how you've applied it in past roles, especially in driving customer success and retention. This will show that you're not just familiar with the terminology but can also implement it effectively.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've acted as a trusted advisor to clients. Highlight specific instances where your actions led to successful upselling or cross-selling opportunities. This will demonstrate your ability to embody the role's responsibilities and align with the company's values.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance indicators like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Be prepared to share how you've impacted these metrics in previous positions, as this will resonate well with the interviewers who are focused on results.
✨Emphasise Collaboration and Communication Skills
Since the role involves working closely with various teams, be ready to discuss how you've successfully collaborated in the past. Share examples that highlight your communication skills, especially in remote settings, to show that you can thrive in their culture.
