Senior Account Manager NXG UK

Job description: Senior Account Manager

Role

Understand client strategies and utilise commercial acumen to ensure high quality work is delivered for and proposed to clients

Main duties

Client and Account Management

• To lead client TCs and face-to-face meetings in an efficient and knowledgeable way
• Acting as main client contact on multiple projects, ensuring time is managed effectively
• Managing multiple client accounts and taking responsibility for successful delivery of work on those accounts

Processes and Financials

• Keeps timesheets updated regularly
• Proficient user of all elements of project management system (e.g. CMAP) to efficiently track project progress, and able to train others in this
• Proactive monitoring of all project budgets vs actual time spent on and flagging potential issues to AD or Directors as required
• Manages invoicing schedules for accounts and ensuring pipelines are up to date
• Keeps up to date knowledge of revenue statuses, pipelines and projections for relevant projects
• Independently develops budgets and managing account profitability with limited review/supervision required
• Creates comprehensive timelines for complex projects, including identifying critical deadlines, potential bottlenecks, and resourcing requirements
• Where possible, performs formal line management duties to a junior staff member; reviewing their performance, setting and monitoring objectives and providing the guidance and input to support their growth and development within the company

Commercial and Scientific acumen

• Demonstrates detailed understanding of key account content through confident client conversations about current and potential future projects
• Maintains understanding of strategic direction of allocated accounts by contributing to account planning and business discussions where appropriate

New Business

• Contributes to pitches and confidently developing proposals for existing clients

Reports to: Account Director or Senior Account Director

Personal requirements

• Degree educated
• Minimum 2 years’ experience in Medical Communications or similar/equivalent agency/pharma sector
• Proven track record of strong project management and communication skills
• Experience of effectively managing large projects and working collaboratively within a team
• Proficiency in all usual Microsoft Office applications