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For Companies At a Glance
- Tasks: Help customers with ERP software issues and provide top-notch support.
- Company: Join a vibrant Priority Software Gold Partner with a focus on growth.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be part of a fast-growing team and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: Opportunities for career advancement and learning in a dynamic setting.
The predicted salary is between 30000 - 48000 £ per year.
We are an experienced Priority Software Gold Partner specialising in implementation and support of Priority ERP Software to a wide customer base across many industries. We are looking for an application support technician with excellent communication and problem-solving skills to join our support team and assist our customers with their support queries. The role involves logging service calls, talking directly to customers, troubleshooting software and process related issues, and documenting solutions. As you progress you will have the chance to get involved in upgrades, installations, development, and training customers. This is an excellent opportunity to join a fast-growing, vibrant business.
Responsibilities
- Log service calls, talk directly to customers, troubleshoot software and process related issues, and document solutions.
- Assist customers with their support queries and ensure timely resolution.
- Progress opportunities to get involved in upgrades, installations, development, and training customers as applicable.
Qualifications & Skills
- Capable of rapidly understanding business and system processes with customers.
- A strong sense of ownership regarding the product and issues arising from its use.
- Ability to manage multiple tasks concurrently and prioritise according to severity.
- Ability to work well under pressure.
- Desire to learn and understand new concepts.
- Good problem-solving skills.
- Excellent communication skills both on phone calls and written communication.
- Experience with ERP/business systems and applications (e.g., Priority, MS Dynamics, NetSuite, Sage, Winman, etc.).
- Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock.
- Experience working in a support desk environment.
ERP Support Helpdesk employer: Medatech UK Ltd
Contact Detail:
Medatech UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Support Helpdesk
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and the specific ERP software they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves talking directly to customers, try role-playing common support scenarios with a friend. This will boost your confidence and help you articulate solutions clearly.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled tricky issues in the past. Be ready to discuss these during interviews to demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our vibrant team. Don’t miss out on this opportunity!
We think you need these skills to ace ERP Support Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ERP Support Helpdesk role. Highlight your experience with ERP systems and any relevant support desk experience. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure to showcase your written and verbal skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in customer interactions.
Demonstrate Problem-Solving Abilities: We love a good problem-solver! In your application, share examples of how you've tackled challenges in the past, especially in a support or technical environment. This will show us that you can handle the troubleshooting aspect of the job.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Medatech UK Ltd
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems, especially Priority and any others mentioned in the job description. Familiarise yourself with common issues users face and think about how you would troubleshoot them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member, simulating a support call. This will help you feel more confident and articulate during the actual interview.
✨Demonstrate Problem-Solving Abilities
Prepare some examples of past experiences where you've successfully solved problems, particularly in a support desk environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical skills and ability to handle pressure.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the company. Mention any relevant courses or certifications you've completed or are interested in pursuing. This will demonstrate your commitment to personal development and your desire to contribute to the team's success.
