Senior Solutions Engineer

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

The Role

In this role you will partner with Sales Executives and Enterprise Solutions Engineers to:

• Understand potential business opportunities at customer prospects, including researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of Customer Experience and Employee Experience programs.
• Collaborate effectively with multiple internal organizations, including Sales, R&D, Marketing, Professional Services, and the partner support ecosystem, to achieve sales objectives.
• Immerse yourself in Medallia’s cutting-edge technology and tackle real business problems for our clients and prospects.
• Gain exposure to a wide range of industries, the opportunity to specialize in a specific business vertical, and work with great colleagues from diverse backgrounds.
• Build your knowledge and skill‑set in value-based selling.
• Be a critical member of the sales team, a leader, coach, and a trusted advisor for our prospects.
• Have the chance to own your career path as we build and grow a new team.

Responsibilities

• Solution Engineers partner with the broader Sales to shape the Stakeholder Experience vision of prospects and existing clients and present Medallia's solutions to capture every signal, analyze and predict behaviour, and generate the biggest impact for our clients.
• Relationship Building - Build trusted solutions advisor relationships with key strategic partners and clients.
• Proposals - Create compelling written proposals in collaboration with Medallia’s Shared Services Organization, leveraging a robust internal RFP repository system and templates that describe and explain Medallia’s capabilities.
• Customer Discovery - Leverage relationships with strategic partners and prospects to identify their current circumstances, their customer and employee experience needs, and the business value of fulfilling those needs.
• Product Demonstrations - Present product capabilities through in-person and remote demonstrations of the Medallia Experience Cloud that clearly articulate how prospective and current clients will achieve their goals and yield a return on their investment.
• Solution Design - Propose CEM solutions that transform the business and organizational culture of prospective companies using our Best Practice Platform solution framework.

Qualifications

Minimum Qualifications:

• Fluency in French and English is required.
• 5+ years experience in a customer-facing role or sales organization.
• Previous experience in software/technology environment.

Preferred Qualifications:

• Pre-Sales or Post-Sales support experience in a software/IT environment.
• Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management.
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
• Proficient technical aptitude including comfort with technical concepts and ability to become a subject matter expert with new technology applications.
• Results-oriented, prioritises work activities, plans and stays organised in order to meet commitments.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.