At a Glance
- Tasks: Lead software implementations and transform data into actionable insights for clients.
- Company: Join Medallia, a pioneer in Experience Management with a vibrant culture.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Embrace diversity and enjoy a supportive environment focused on continuous learning.
- Why this job: Make a real impact by helping clients optimise their digital experiences.
- Qualifications: 2+ years in a client-facing role and a passion for technology.
The predicted salary is between 49500 - 60500 £ per year.
Overview
Medallia is the pioneer and market leader in Experience Management.
Our award-winning Saa S platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime.
Experiences shape the way people feel about a company.
And they greatly influence how likely people are to advocate, contribute, and stay.
At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
About This Role
At Medallia, we don’t just implement software; we transform organizational culture through data.
As a Consultant specialised in Digital Experience Analytics, your mission goes beyond technical configuration to become a strategic partner for our clients.
Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.
Responsibilities
• Implementation Lead
- Lead end to end implementations of Medallia’s Digital Experience Analytics (DXA) software for clients.
- Provide support in client meetings and over email by leveraging in-depth knowledge of Medallia’s platform capabilities.
- Collect customer requirements and create technical specifications.
- Support QA, client UAT, and launch processes.
- Partner with client teams to identify and resolve technical issues/inquiries.
- Strategic Consulting & Insights: Analyze and interpret digital experience data within the platform to identify trends, pain points, and growth opportunities.
Present findings through compelling storytelling that drives executive action.
- Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
- Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
- Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
Qualifications
• Minimum Qualifications
- 2+ years of experience in a client-facing, technical, professional services or closely related role.
- Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning.
• Preferred Qualifications
• Experience with
- Full software lifecycle, from programme design, to build, to UAT, to launch.
- Javascript, HTML, CSS and XML.
- Tag Management Systems.
- A/B testing tools such as Optimizely, VWO and AEP.
- Voice of Customer tools such as Medallia, iperceptions or Trustpilot.
- Analytics solutions such as Google Analytics and Adobe Analytics.
- Data transfer protocols such as SFTP, API, SSH Keys, PGP Keys.
- Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
- High-Impact Communication: Ability to present insights to senior stakeholders, translating technical complexities into business language.
- Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
- Growth-minded: desire for continuous learning and proactively driving initiatives for improvement.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees.
Medallia is proud to be an equal opportunity workplace and is an affirmative action employer.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
Individuals with a disability who need an accommodation to apply please contact us at
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
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Technical Account Manager, DXA (London) employer: Medallia
Medallia is an exceptional employer that champions a culture of inclusivity and innovation, making it an ideal place for the Emerging Enterprise Account Executive role. With a commitment to employee growth and a focus on creating extraordinary experiences, Medallia offers robust career development opportunities and a collaborative work environment. Located in a vibrant area, employees benefit from a dynamic atmosphere that fosters creativity and connection, ensuring that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager, DXA (London)
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Medallia or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Medallia.
✨Tap into Online Developer Communities
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✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Medallia that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager, DXA (London)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Medallia.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Medallia and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Medallia
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Medallia uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
