At a Glance
- Tasks: Support and optimise collaboration tools like Google Workspace, Slack, and Zoom.
- Company: Join Medallia, a leader in Experience Management with a vibrant IT culture.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for growth.
- Other info: Diverse workplace committed to equal opportunity and continuous learning.
- Why this job: Make a real impact by enhancing employee experiences through innovative tech solutions.
- Qualifications: Bachelor’s degree in IT or related field and 1 year of IT support experience.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
Our IT Culture
- We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.
- We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.
- IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively.
The Role
As a Junior IT Support Engineer at Medallia, you will focus on supporting and optimizing collaboration tools such as Google Workspace, Slack, and Zoom. You will serve as the first escalation point after the helpdesk, ensuring seamless integration, functionality, and a positive employee experience. You will also maintain operational meeting rooms and assist the network team with on-site requirements.
Responsibilities
- Support helpdesk escalations related to collaboration tools (Google Workspace, Slack, Zoom, etc.).
- Collaborate with on-site users to resolve technical issues and maintain meeting room functionality.
- Ensure secure and efficient use of collaboration platforms through automation and integration.
- Troubleshoot and optimize tool performance to enhance the employee experience.
- Work onsite in our local office in a hybrid capacity.
Qualifications
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
- 1 year of experience in IT support, systems administration, or working with collaboration tools such as Google Workspace, Microsoft O365, MS Teams, Slack, Zoom or similar, applying security best practices and troubleshooting technical issues across teams.
- Demonstrated experience with Google Workspace (Gmail, Calendar, Drive), including basic tasks like adding users, resetting passwords, setting up delegation, and troubleshooting common issues.
- Demonstrated IT experience working in an environment that utilizes identity management and Single Sign-On (SSO) solutions, such as Okta or similar to integrate with collaboration tools to provide seamless and secure user access.
Preferred Qualifications
- Demonstrated experience with Slack for team communication and basic understanding of workflows and channels.
- Demonstrated experience with Zoom for meetings, webinars, and Zoom Rooms.
- Demonstrated experience working with Microsoft O365 and MS Teams.
- Google Workspace Administrator certification or other relevant Google certifications.
- Familiarity with enterprise features in Slack or Zoom.
- Experience with Voice-over-IP (VoIP systems, particularly related to Zoom Phone or Google Voice).
- Familiarity with using analytics tools to monitor and improve collaboration platforms.
- Familiarity with scripting (e.g., Google Apps Script, Python, or PowerShell) for process automation.
- Familiarity with API integrations to connect tools and automate workflows.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.
Junior IT Support Engineer, Collaboration Tools in City of London employer: Medallia
Medallia is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Junior IT Support Engineer. With a commitment to employee growth and a focus on continuous learning, Medallia offers a supportive environment where your contributions are valued and impactful. Located in a vibrant office setting, you will have the opportunity to work with cutting-edge technologies while enjoying a hybrid work model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Engineer, Collaboration Tools in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Medallia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Junior IT Support Engineer role. Building connections can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your collaboration tools knowledge. Make sure you can talk confidently about Google Workspace, Slack, and Zoom. We want to see that you’re not just familiar with these tools but that you can troubleshoot and optimise them like a champ!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled technical issues in the past, especially with collaboration tools. We love hearing about how you’ve made things better for users, so come ready with some solid stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Medallia. Let’s get you on board!
We think you need these skills to ace Junior IT Support Engineer, Collaboration Tools in City of London
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let us see your enthusiasm for technology and collaboration tools. Share any personal projects or experiences that highlight your love for IT support and how you’ve tackled challenges in the past.
Tailor Your CV:Make sure your CV is tailored to the role of Junior IT Support Engineer. Highlight relevant experience with Google Workspace, Slack, and Zoom, and don’t forget to mention any certifications or skills that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medallia
✨Know Your Tools Inside Out
Make sure you’re well-versed in the collaboration tools mentioned in the job description, like Google Workspace, Slack, and Zoom. Familiarise yourself with their features, common issues, and troubleshooting steps. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Think about times when you’ve optimised tool performance or improved user experience. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Emphasise Team Collaboration
Since the role involves working closely with on-site users and other teams, be ready to talk about your experience in collaborative environments. Share examples of how you’ve built relationships and communicated effectively to resolve issues, as this aligns with Medallia's culture of teamwork.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT culture and how they approach new technologies. This shows that you’re not just interested in the job, but also in how you can contribute to their mission of creating extraordinary experiences together.
