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- Tasks: Lead a passionate team to support survivors of modern slavery and ensure high-quality service delivery.
- Company: Join Medaille Trust, a leading charity fighting against modern slavery in the UK.
- Benefits: Competitive salary, training opportunities, and the chance to make a real difference.
- Why this job: Empower survivors and champion safety while developing your leadership skills.
- Qualifications: Experience in team management and compliance; knowledge of Health & Safety is a plus.
- Other info: Dynamic role with opportunities for personal growth and impactful work.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for a Senior Service Manager to oversee safe houses based in Liverpool, Manchester and Halton areas. This role is a chance to combine your leadership skills, compliance excellence and compassion.
In the role you will:
- Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
- Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
- Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
- Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.
What we are looking for:
- Proven experience in team management and compliance within a care or support setting.
- Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
- Excellent communication, organisational, and IT skills.
- Experience in modern slavery support is desirable, but not essential as training will be provided.
About Us: Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK. We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Interested? For full details and how to apply please visit Medaille Trust Vacancies. If you have any queries, please contact HR on recruitment@medaille-trust.org.uk.
Closing Date: Monday, 29 December 2025 at 10:00 A.M. Interview Date: TBC. Applications will be reviewed as they are received, and we reserve the right to interview/appoint before the closing date. Early applications are therefore strongly encouraged. The role is subject to satisfactory Disclosure & Barring Service Checks. The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Senior Service Manager employer: Medaille Trust
Contact Detail:
Medaille Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, especially those who might know about opportunities at Medaille Trust. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Medaille Trust and its mission. Show us that you’re passionate about supporting survivors of modern slavery and how your experience aligns with our values.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've inspired and managed teams effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Medaille Trust.
We think you need these skills to ace Senior Service Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting survivors shine through. We want to see how your values align with our mission at Medaille Trust, so don’t hold back on sharing why this role matters to you!
Tailor Your Experience: Make sure to highlight your relevant experience in team management and compliance. We’re looking for specific examples that demonstrate your leadership skills and knowledge of Health & Safety standards, so be detailed!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps convey your message better – we love a good list!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role there too.
How to prepare for a job interview at Medaille Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of Health & Safety compliance, safeguarding standards, and quality assurance measures. Familiarise yourself with CQC guidelines and any relevant frameworks. This will show that you're not just a great leader but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about specific situations where you provided high-quality supervision and support. This is your chance to demonstrate your ability to inspire others and create a positive work environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since excellent communication skills are a must for this role, consider doing mock interviews with friends or family. Focus on conveying your ideas succinctly while also being open to questions and discussions.
✨Empathy is Key
Remember that this role is about empowering survivors. Be prepared to discuss how you would advocate for service users and ensure they receive the care they need. Sharing personal experiences or insights into how compassion plays a role in your management style can really set you apart.