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For Companies At a Glance
- Tasks: Manage client relationships and oversee candidate supply in the healthcare sector.
- Company: Join MGG Health, a leading provider of staffing solutions for the NHS and healthcare providers.
- Benefits: Enjoy a competitive salary, generous leave, and well-being support.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Experience in healthcare recruitment and strong data analysis skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds, including those with disabilities.
If you are interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our MGG Health family which contains brands such as Medacs Healthcare, Global Medics and Litmus Solutions.
We are currently recruiting for a Client Manager to work onsite in Kings Lynn. To be successful in this post you must have a background in the Healthcare sector/NHS experience.
Litmus Workforce Solutions is a provider of flexible staffing solutions that empower NHS Trusts, Health Boards, and other healthcare providers to optimise their workforces. With operations across the United Kingdom and Ireland, we work in close partnership with our clients to deliver successful staffing solutions, designed to maximise resources, minimise costs and optimise the efficient delivery of patient care.
You will be managing the supply of candidates through the Managed Service with regular contact and client relationship building.
Here are some of the key responsibilities:
- Deliver all SLA requirements ensuring all parties are working within the spirit of the contract, all aspects of contract delivery managed and met.
- Monitor and review performance against all SLA requirements by proactively analysing data and creating improvement plans where required.
- Manage and develop client relationships at all levels.
- Work closely with client stakeholders.
- Take ownership of all client requirements, resolve client queries and complaints, and act as a first point of contact for all client/supplier queries.
- Analyse client and market trends to identify opportunities for further savings and areas for development of the service.
- Manage the team to ensure shift requirements and cascades to all agreed suppliers.
- Maintain an in-depth understanding of the software platforms related to the role for Client, Supplier and Candidate.
- Support the client, supplier and candidate with issues using any software or system providing further training if required.
- Provide feedback on agency performance in support of Agency Supplier reviews conducted by the Supply Chain Team.
- Own and create an ongoing continuous improvement plan.
- Liaise with the sales team to identify and support new opportunities.
- Line Manage, Develop and Support the team reporting into the role.
- Support Accounts and Billing with queries.
- Ensure candidates regularly submit timesheets and the team develop strong working relationships with all Supply Partners to maximise candidate flow.
ABOUT YOU
Ideally you will understand the healthcare and recruitment sector markets, have previous experience running multi-channel accounts, liaising with Senior Stakeholders, people management and be comfortable with complex data analysis and presentations.
When joining MGG Health you will have access to a range of benefits that we have on offer:
- Salary 40k-50k + bonus.
- 25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off.
- Paid volunteering day.
- Company pension and life assurance.
- Well-being support through an Employee Assistance Programme.
- A voluntary mentoring programme.
- Reward and recognition awards.
ABOUT US
MGG Health have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying.
To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their CV during the application process, if you wish to do this, you are welcome to do so.
NHS Client Manager employer: Medacs
Contact Detail:
Medacs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Client Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of NHS Trusts and healthcare providers. Understanding their operational requirements will help you demonstrate how your experience aligns with their goals during discussions.
✨Tip Number 2
Network with professionals in the healthcare recruitment sector. Attend industry events or join relevant online forums to connect with current employees or stakeholders who can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with data analysis and performance monitoring. Be ready to share examples of how you've used data to drive improvements in client relationships or service delivery in previous roles.
✨Tip Number 4
Showcase your understanding of the software platforms used in healthcare staffing solutions. If possible, gain familiarity with these tools before your interview, as this will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace NHS Client Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the NHS Client Manager position. Understand the key responsibilities and required skills, especially those related to healthcare sector experience and client relationship management.
Tailor Your CV: Customise your CV to highlight relevant experience in the healthcare sector and any previous roles that involved managing client relationships or complex data analysis. Use specific examples to demonstrate your achievements and how they relate to the responsibilities of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the healthcare industry and your commitment to providing exceptional service. Mention your understanding of the NHS and how your background aligns with the company's mission and values.
Highlight Your Skills: In your application, emphasise skills that are crucial for the role, such as data analysis, stakeholder management, and problem-solving. Provide concrete examples of how you've successfully used these skills in past positions.
How to prepare for a job interview at Medacs
✨Understand the Healthcare Sector
Make sure you have a solid grasp of the healthcare sector and NHS operations. Familiarise yourself with current trends, challenges, and opportunities within the industry to demonstrate your knowledge during the interview.
✨Showcase Your Relationship-Building Skills
As a Client Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication skills and ability to resolve conflicts.
✨Prepare for Data Analysis Questions
Since the role involves complex data analysis, be ready to discuss your experience with data interpretation and how you've used data to drive improvements in previous roles. Consider bringing examples or case studies to illustrate your points.
✨Demonstrate Leadership Qualities
You'll be managing a team, so it's important to convey your leadership style. Think about times when you've led a team or project, and be prepared to discuss how you motivate and support others to achieve their goals.
