Senior Director, Project Management Office

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Responsibilities

• Define and implement the vision and strategy for the PMO, aligning it with the organization’s overall objectives.
• Ensure all projects are managed effectively, achieving milestones, and delivering value to stakeholders.
• Oversee the P&L for the Solution Management group, ensuring that financial targets are met while delivering high-quality solutions.
• Manage relationships with outsourcing partners, ensuring that external resources are effectively integrated into project teams.
• Optimize the balance between in-house and outsourced talent to enhance scalability while controlling costs.
• Develop and maintain a scalable bench resource model via outsourcing to allow for rapid scaling of project teams, minimizing fixed resource costs, and maximizing flexibility.
• Oversee capacity modeling and resource allocation across projects, ensuring the right mix of skills and resources are available to meet project demands.
• Continuously evaluate and refine project management processes, methodologies, and tools to enhance efficiency and effectiveness.
• Establish and monitor KPIs for project performance, ensuring transparency and accountability.
• Provide regular updates to senior leadership on the status of key projects, financial performance, and the overall health of the PMO.
• Lead, mentor, and develop a high-performing team of Solution Managers, Project Coordinators, and support staff.
• Work closely with other departments (e.g., Technical Solutions, Sales, and Customer Success) to align on priorities and deliver integrated solutions to customers.
• Foster a culture of customer-centricity, ensuring that project outcomes meet or exceed customer expectations.
• Lead the adoption of best-in-class project management tools and technologies.
• Other duties as assigned.

Experience

• Minimum of 12 years of related experience or a combination of education and experience.
• Experience leading project implementations and product configurations to meet client requirements and ensure objectives, goals, and commitments are met.
• Working knowledge of GCP/ICH guidelines and the clinical development process.
• Demonstrates experience in interpretation of client requirements to prepare and document design specifications.
• Experienced in creating and managing project plans.
• Experience with clinical trials (ePRO, EDC, mobile) or healthcare software solutions.

Skills

• Strong analytical, planning, and organizational skills with an ability to manage competing demands.
• Adept at solving complicated technical problems and conversing with clients.
• Ability to effectively organize and manage multiple assignments with challenging timelines.
• In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence.
• Ability to adapt and adjust to changing priorities.
• Ability to understand and interpret clinical trial documentation such as protocols, clinical data models, and other eClinical data collection instruments.
• Excellent oral and written communication skills and experience interacting with both business and IT individuals at all levels including the executive level.
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.
• Proven ability to mentor and grow other members of the team.
• Smartsheets or equivalent project management software.
• Google Docs, Sheets, and Slides or equivalent office software.
• JIRA or equivalent bug-tracking software.

Education, Certifications, Licenses

• Bachelor’s degree, or the equivalent experience.

Travel Requirements

• As required.

At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.

Flexible Work

• Remote from the start, we believe in a flexible employee experience.

Compensation

• Competitive base salaries.
• Annual performance-based bonus.
• Stock options for employees, aligning personal achievements to Medable's success.

Health and Wellness

• Health and insurance coverage.
• Wellness program (Mental, Physical and Financial).

Recognition

• Peer-to-peer recognition program, celebrating achievements and milestones.

Community Involvement

• Volunteer time off to support causes you care about.

Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at hr@medable.com.