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- Tasks: As a Field Service Engineer, you'll install, repair, and maintain laser systems at customer sites.
- Company: Join a dynamic company focused on innovative medical equipment manufacturing.
- Benefits: Enjoy flexible shifts, travel opportunities, and a supportive team environment.
- Why this job: This role offers hands-on experience, customer interaction, and the chance to grow your technical skills.
- Qualifications: A degree in Electronics or Laser Technology is required, along with strong customer service skills.
- Other info: Expect 75% travel, including international opportunities, and a chance to work independently.
The predicted salary is between 48000 - 84000 ÂŁ per year.
21 hours ago Be among the first 25 applicants
Our client is looking for a highly motivated Field Service Engineer to help accelerate the growth of the business. In this position, you will be responsible to perform customer support activities for equipment, systems and sub-systems at customers\’ site or at head office. This role will install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management.
Responsibilities:
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
- Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems
- Maintain complete and accurate service records
- Interact with customers and monitor accounts
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to customers
- Provide on-site technical support to customers as required
- Complete physical inventory when asked
- Maintain company tools, fixtures and test equipment in satisfactory condition
- Adhere to company guidelines regarding safety procedures
- Continually develop positive relations within sales and service team
- Continually develop company and product knowledge
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
- Maintain a minimum of service recalls
- Completion of other various tasks as assigned by management
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems
Qualifications:
- Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent
- Ability to work flexible shifts and to adapt to changing work schedules
- 75% travel required, including travels involving overnight lodging
- Ability to travel internationally a big plus
- Familiarity with computers, DOS, Word and Excel, Salesforce
- Ability to work independently
- Knowledge of optics, electronics, cooling systems, power supplies and laser systems
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully
- Prioritization and multi-tasking skills required
- Excellent communication, customer interaction and phone interaction skills required
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Industries
Medical Equipment Manufacturing
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Field Service Engineer employer: Med Talent
Contact Detail:
Med Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific laser systems and technologies mentioned in the job description. Understanding the intricacies of these systems will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with current or former Field Service Engineers in the industry. They can provide valuable insights into the role and may even refer you to open positions, increasing your chances of landing an interview.
✨Tip Number 3
Prepare for technical questions by reviewing common issues faced in field service roles, especially related to laser systems. Being able to discuss troubleshooting methods and solutions will demonstrate your expertise and readiness for the job.
✨Tip Number 4
Showcase your customer service skills during interviews. Since this role involves direct interaction with clients, emphasising your ability to communicate effectively and maintain positive relationships will set you apart from other candidates.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Engineer role. Emphasise your technical expertise in electronics, laser technology, and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your background makes you a perfect fit. Mention specific experiences where you've successfully handled similar responsibilities.
Highlight Technical Skills: In your application, clearly list your technical skills related to optics, electronics, and laser systems. Include any relevant certifications or training that demonstrate your qualifications for the position.
Showcase Customer Interaction Experience: Since the role requires strong customer service skills, provide examples of past experiences where you effectively communicated with customers and resolved issues. This will help illustrate your ability to provide professional and courteous service.
How to prepare for a job interview at Med Talent
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with laser systems, electronics, and any relevant software like Salesforce. Bring examples of past projects or challenges you've overcome in these areas.
✨Emphasise Customer Service Experience
This role requires strong customer service skills. Share specific instances where you've provided excellent support or resolved customer issues. Highlight your ability to communicate clearly and tactfully, as this will be crucial in maintaining positive relationships with clients.
✨Prepare for Travel Questions
Since the job involves 75% travel, be ready to discuss your flexibility and willingness to adapt to changing schedules. Mention any previous experiences with travel for work and how you managed your time effectively while on the road.
✨Demonstrate Problem-Solving Abilities
Field Service Engineers often face unexpected challenges. Prepare to discuss how you've identified and solved problems in the past, particularly those that could impact project timelines. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
