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- Tasks: Support customers by installing, repairing, and maintaining advanced laser systems.
- Company: Join a leading company in medical aesthetics with innovative technologies.
- Benefits: Enjoy flexible shifts, travel opportunities, and a dynamic work environment.
- Why this job: Be part of a cutting-edge field that enhances lives through technology.
- Qualifications: Degree in Electronics or Laser Technology; strong customer service skills required.
- Other info: 75% travel required; international travel preferred.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a leading capital aesthetics device company making significant advancements in the field of medical aesthetics and surgical technologies with their FDA-cleared facial rejuvenation device. They are developing next-generation minimally invasive surgical solutions. They are looking for a highly motivated Contract Field Service Engineer to help accelerate the growth of the business.
In this position, you will be responsible for performing customer support activities for equipment. This includes systems and sub-systems at customers' site or at the head office. This role will also install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail, and account management.
Responsibilities:- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office.
- Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
- Maintain complete and accurate service records.
- Interact with customers and monitor accounts.
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to customers.
- Provide on-site technical support to customers as required.
- Provide on-site technical support for workshops and/or shows.
- Complete physical inventory when asked.
- Maintain company tools, fixtures and test equipment in satisfactory condition.
- Adhere to company guidelines regarding safety procedures.
- Continually develop positive relations within sales and service team.
- Continually develop company and product knowledge.
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s.
- Maintain a minimum of service recalls.
- Completion of other various tasks as assigned by management.
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
- Bachelor’s or Associate degree in Electronics, Laser Technology or equivalent.
- Knowledge of optics, electronics, cooling systems, power supplies and laser systems.
- Ability to work flexible shifts and to adapt to changing work schedules.
- 75% travel required, including travels involving overnight lodging.
- Familiarity with computers, DOS, Word and Excel, Salesforce.
- Ability to work independently.
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
- Excellent communication, customer interaction and phone interaction skills.
- Ability to travel internationally is preferred.
- Medical devices experience is preferred.
Contract Field Service Engineer employer: Med Talent
Contact Detail:
Med Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest advancements in medical aesthetics and surgical technologies. Understanding the products and services offered by our client will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the medical device industry, especially those who have experience with laser systems. Attend relevant workshops or conferences to make connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss your hands-on experience with electronics and laser technology. Be ready to share specific examples of how you've successfully repaired or maintained similar equipment in the past, as this will highlight your technical skills.
✨Tip Number 4
Showcase your customer service skills during any interactions with us. Since the role involves a lot of customer interaction, demonstrating your ability to communicate clearly and effectively will set you apart from other candidates.
We think you need these skills to ace Contract Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronics, laser technology, and customer service. Emphasise any previous roles that involved technical support or field service engineering.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to perform repairs and maintenance on laser systems.
Showcase Technical Skills: Detail your knowledge of optics, electronics, and cooling systems in your application. If you have experience with medical devices, make sure to highlight this as it is preferred for the role.
Demonstrate Customer Service Experience: Provide examples of how you've successfully interacted with customers in past roles. Highlight your communication skills and ability to provide technical support, as these are crucial for the position.
How to prepare for a job interview at Med Talent
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of electronics, laser technology, and cooling systems. Be prepared to discuss specific experiences where you've repaired or calibrated similar equipment, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Skills
Since the role involves significant customer interaction, highlight your previous experiences in providing excellent customer service. Share examples of how you've handled difficult situations or provided technical support to clients in a professional manner.
✨Demonstrate Flexibility and Adaptability
With 75% travel required, it's crucial to show that you're adaptable to changing schedules. Discuss any past roles where you had to adjust quickly to new environments or unexpected challenges, showcasing your ability to thrive under pressure.
✨Prepare Questions About Company Culture
Research the company’s values and culture, and prepare thoughtful questions to ask during the interview. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
