At a Glance
- Tasks: Manage mortgage and protection applications from start to finish, ensuring top-notch service.
- Company: Join a leading mortgage and protection broker dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, free gym membership, and a generous holiday allowance.
- Other info: Opportunity for career growth and mentoring junior team members.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in the mortgage industry and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
My client is looking for an experienced Senior Mortgage and Protection Case Manager to take full ownership of mortgage and protection applications from submission through to completion, managing clients, lenders, solicitors and advisers while ensuring every case is proactively progressed, accurately documented and delivered to the highest possible standard.
My client is a mortgage and protection broker. We pride ourselves on our commitment to customers and our ability to help clients with our unprecedented level of industry knowledge. My client is seeking a motivated and enthusiastic Senior Case Manager to join the growing team. You will support three advisers alongside another case handler. The ideal candidate will be organised, motivated and have great attention to detail.
Key Responsibilities:
- End-to-End Case Management
- Mortgage Application Management
- Protection Case Management
- Lender & Provider Liaison
- Case Progression & Pipeline Management
- Client, Introducer, Solicitor Communication
- Great understanding of Underwriting & Lender Requirements
- Strong Compliance & Regulatory Knowledge
- Quality Control & Attention to Detail
- Complex Case Management
- Problem Solving & Case Resolution
- Process Improvement
- Training & Mentoring Junior Team Members
- Client Service & Relationship Management
Skills, Knowledge, Qualifications & Experience:
- Significant Mortgage Industry Experience
- Full and Strong Understanding of the Mortgage Process
- Basic Criteria Knowledge of Mortgage Lenders
- Protection Knowledge & Experience
- Excellent Communication Skills
- Outstanding Customer Service
- Exceptional Attention to Detail
- Strong Organisational & Time Management Skills
- Proactive & Self-Motivated Approach
- Ability to Manage Multiple Cases & Priorities
- Strong Problem-Solving Skills
- Ability to Work Under Pressure
- Confidentiality & Data Protection Awareness
- Strong IT & CRM System Skills
- Ability to Take Ownership & Responsibility
- Ability to Work Independently
- Ability to Support & Mentor Junior Staff
- CeMAP Qualified or Willing to Complete Further Qualifications
- Strong Knowledge of Compliance & Regulatory Requirements
PERKS:
- Bonus: Discretionary performance-related
- Benefits: Free Gym Membership, PMI Cover, once probation passed
- Holiday: 20 days + bank holidays (28 total)
- Pension: Workplace pension
- Probation: 6 months
Mortgage and Protection Manager in Hemel Hempstead employer: Mectrical Jobs
Mectrical is an exceptional employer that values innovation and teamwork, providing a dynamic work culture where employees can thrive. With a focus on professional development, we offer numerous growth opportunities and a supportive environment in our Kettering and Fareham offices, making it an ideal place for those looking to make a meaningful impact in the electrical installation sector.
