Service and Operations Coordinator

An exciting opportunity has become vacant for a candidate looking to begin their administration career in a successful business which is growing by the day. The post requires a multi-skilled person with administrative, operational skills and excellent computer/IT skills. The ideal candidate will be a team player as well as self-motivated and have an enthusiasm for administration tasks.

Location: Acorn House, Slough

Salary: Competitive (Depending on experience)

Shift Pattern: 07:30am – 16:00pm, 09:00am – 17:30pm

Company Benefits:

• Company Events
• Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
• Referral Bonus Scheme
• 25 days holiday (not including bank holidays)

Responsibilities:

• To ensure that the company delivers on its contractual obligations professionally, on time and in a cost-efficient manner and that we meet the expectations of our clients and stakeholders.

Main Duties:

• Ensuring the company meets its contractual obligations.
• Managing the flow of Technician and Laboratory reports, from inbox to invoicing (if applicable).
• Manage the filing and storing of files and reports inline with current protocols.
• Utilize and be conversant with MRI Concept Evolution CRM system.
• To be fully conversant with the processing administration of contracts.
• To provide comprehensive and accurate service visit reports to our clients.
• To support the management and field team to provide PPM and extra works to the highest possible service levels.
• Liaising regularly with the line manager to review the administration workload.
• To provide 2nd tier work scheduling support.
• Produce quotations for extra works as necessary in line with company guidelines.
• To ensure that the company is presented in a good light at all times.
• Attending team meetings as required.
• Actively manage and participate in the health and safety processes required under the company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing.
• Any other reasonable instruction from the line manager or other member of the management team.
• Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.

Skills Required & Qualifications:

• Knowledge of CRM system MRI Concept Evolution and e-Logbooks.
• Experience of operating within a technical service team within the facilities management industry.
• Experienced user of Microsoft Office software including Word and Excel and working knowledge of databases and reporting.
• Ability to produce accurate and timely reports.
• Understanding of planned preventative maintenance.
• Experience of reporting, scheduling, and dealing with large amounts of data.

Personal Qualities/Skills:

• Experience of working in a customer service environment.
• The ability to work in a fast-paced environment with an exceptional work ethic and individual accountability as a prerequisite.
• The ability to adopt change to processes and responsibilities as the business develops.
• Strong and effective communication skills.
• The ability to work in a sometimes-pressured environment.
• Has positive upbeat attitude towards work.
• Working alone and also within a team as dictated by working responsibilities.
• Self-motivated and capable of working without fully documented procedures.

Qualifications:

• GCSE or equivalent (preferred)
• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.