At a Glance
- Tasks: Coordinate contracts and ensure smooth operations in drainage maintenance.
- Company: The Drain Group, a leader in reliable drainage solutions across the UK.
- Benefits: Salary up to £30,000, 25 days holiday, pension scheme, and wellbeing benefits.
- Other info: Equal Opportunity Employer with a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: 2 years office experience, strong communication, and organisational skills.
The predicted salary is between 30000 - 30000 £ per year.
About The Drain Group
At The Drain Group, we pride ourselves on delivering fast, reliable, and high-quality drainage and maintenance solutions across the UK. Our teams work around the clock to keep customers’ homes, businesses, and critical infrastructure running smoothly.
About the Role
As a Contracts Coordinator at The Drain Group, you’ll be at the heart of our reactive and planned maintenance operations. You’ll support the Account Manager in delivering key elements of multiple contracts, ensuring work is scheduled efficiently, customers receive timely updates, and all service expectations are met. You will be working closely to support managers and the wider management team of the business.
You’ll liaise daily with clients, field engineers, suppliers, and internal departments—making sure every job runs smoothly from initial instruction through to completion.
To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service. In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.
Responsibilities
- Manage daily office operations, including clerical tasks and data entry.
- Maintain organised filing systems for both physical and electronic documents.
- Handle incoming calls with professionalism and excellent phone etiquette.
- Taking ownership of customer queries to offer first contact resolution where possible.
- Coordinate schedules and appointments for engineers.
- Prepare reports for clients and have experience in using Portals.
- Support the team with administrative duties as needed to ensure efficient workflow.
- Monitor KPI performance and follow up as required.
- Handle Customer Support Centre administrative duties, including monitoring team inboxes.
Skills And Experience Required
- Proven experience with a minimum of 2 years within an office environment and scheduling experience.
- Experience in managing engineers.
- Strong organisational skills with an ability to prioritise tasks effectively.
- Excellent data entry skills with attention to detail.
- Strong written and verbal communication skills.
- Ability to work independently as well as part of a team.
- A proactive approach to problem-solving and the ability to adapt to changing priorities.
What We Offer
- Salary up to £30,000 dependent on experience.
- 25 days holiday plus bank holidays.
- Pension scheme.
- Wellbeing benefits.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Contracts Co-ordinator in Birmingham employer: Mecsia
At The Drain Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As a Contracts Coordinator, you will benefit from a competitive salary, generous holiday allowance, and a strong focus on employee wellbeing, all while playing a crucial role in ensuring our operations run smoothly. Our culture promotes teamwork and professional growth, making it an excellent place for those seeking meaningful and rewarding employment in the drainage and maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Co-ordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Drain Group and understanding their values. Tailor your answers to show how your skills align with their mission of delivering high-quality service.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and engineers, being clear and confident in your speech will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The Drain Group team.
We think you need these skills to ace Contracts Co-ordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Coordinator role. Highlight your experience in customer service and scheduling, as well as any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at The Drain Group. Share specific examples of how you've successfully managed contracts or supported teams in the past.
Show Off Your Communication Skills:Since this role involves liaising with clients and engineers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mecsia
✨Know Your Stuff
Before the interview, make sure you understand The Drain Group's services and values. Familiarise yourself with their approach to customer service and how they manage contracts. This will help you demonstrate your genuine interest in the role and show that you're aligned with their mission.
✨Show Off Your Organisational Skills
As a Contracts Coordinator, organisation is key. Prepare examples from your past experience where you've successfully managed schedules or handled multiple tasks at once. Be ready to discuss how you prioritise tasks and ensure everything runs smoothly.
✨Communicate Clearly
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. During the interview, remember to listen actively and respond thoughtfully to questions, showcasing your ability to liaise effectively with clients and team members.
✨Be Proactive and Problem-Solving
The Drain Group values a proactive approach to problem-solving. Think of specific instances where you've identified issues before they became problems and how you resolved them. This will highlight your ability to adapt to changing priorities and take ownership of customer queries.
