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- Tasks: Lead and manage operations delivery for top enterprise clients in a dynamic tech environment.
- Company: Join a leading global technology integrator with over 20 years of experience.
- Benefits: Competitive salary, career development opportunities, and a chance to work with industry leaders.
- Other info: Exciting role with opportunities for growth and innovation in a fast-paced industry.
- Why this job: Make a real impact by ensuring high-quality service delivery and operational excellence.
- Qualifications: Strong leadership and service delivery experience, especially in data centres.
The predicted salary is between 60000 - 80000 £ per year.
Join a leading global technology integrator with 20+ years' experience delivering end-to-end connectivity solutions across structured cabling, data centres, and managed services. This role would be visiting and managing managed services on sites from West and North London locations, so accessibility to commute to these locations is crucial.
Role Overview: You will lead Operations Service Delivery across key enterprise and financial services clients, ensuring contractual obligations, SLAs, and service quality are consistently met. Acting as the primary delivery and escalation point, you'll work closely with account managers, stakeholders, and onsite teams to drive operational excellence and continuous improvement.
Key Responsibilities:
- Lead, manage, and develop technical and service delivery teams
- Ensure high-quality delivery across managed services and project work
- Own SLA performance, governance, and ITIL-based service processes
- Manage budgets, financial performance, and reporting
- Oversee recruitment, development, and succession planning
- Drive customer satisfaction and continual service improvement (CSIP)
- Support pre-sales activity and contribute to strategic direction
- Ensure compliance with industry standards, tools, and accreditations
Requirements:
- Strong leadership experience in service delivery environments
- Background in data centres and structured cabling
- Experience managing projects, budgets, and stakeholders
- Strong ITIL knowledge and understanding of BAU support models
- Experience in regulated environments (e.g., banking) advantageous
- Excellent communication, organisational, and people management skills
- Confident with Microsoft Office and reporting tools
Desirable: ITIL, PRINCE2, BICSi certifications
Operations Delivery Manager - Datacentre Managed Services employer: @mecscomms
Contact Detail:
@mecscomms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Delivery Manager - Datacentre Managed Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in data centres or managed services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their service delivery models and be ready to discuss how your experience aligns with their needs. We want you to shine as the perfect fit for the role!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven operational excellence and improved service delivery in past roles. This is your chance to demonstrate that you can manage teams and meet SLAs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Delivery Manager - Datacentre Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Delivery Manager role. Highlight your experience in service delivery, especially in data centres and structured cabling. We want to see how your skills align with our needs!
Showcase Leadership Skills: Since this role involves leading teams, don’t forget to showcase your leadership experience. Share specific examples of how you've managed teams and driven operational excellence in previous roles. We love a good success story!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and skills.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at @mecscomms
✨Know Your Stuff
Make sure you brush up on your knowledge of data centres and structured cabling. Familiarise yourself with ITIL processes and how they apply to service delivery. This will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in service delivery environments. Think about specific challenges you've faced and how you overcame them. This will help demonstrate your ability to manage and develop technical teams effectively.
✨Communicate Clearly
Since this role involves working closely with account managers and stakeholders, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview, making it easier for the interviewer to follow your examples.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially regarding customer satisfaction and continual service improvement. This shows that you’re not just looking for any job, but that you’re genuinely interested in contributing to their success.