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- Tasks: Lead and manage service delivery teams for top enterprise clients in a dynamic tech environment.
- Company: Join a leading global technology integrator with over 20 years of experience.
- Benefits: Competitive salary, career development opportunities, and a chance to work with industry leaders.
- Other info: Exciting role with opportunities for growth and continuous improvement.
- Why this job: Make a real impact by ensuring high-quality service delivery and operational excellence.
- Qualifications: Strong leadership and project management experience, preferably in data centres.
The predicted salary is between 60000 - 75000 £ per year.
Join a leading global technology integrator with 20+ years' experience delivering end-to-end connectivity solutions across structured cabling, data centres, and managed services. This role would be visiting and managing managed services on sites from West and North London locations, so accessibility to commute to these locations is crucial.
Role Overview: You will lead Operations Service Delivery across key enterprise and financial services clients, ensuring contractual obligations, SLAs, and service quality are consistently met. Acting as the primary delivery and escalation point, you'll work closely with account managers, stakeholders, and onsite teams to drive operational excellence and continuous improvement.
Key Responsibilities:
- Lead, manage, and develop technical and service delivery teams
- Ensure high-quality delivery across managed services and project work
- Own SLA performance, governance, and ITIL-based service processes
- Manage budgets, financial performance, and reporting
- Oversee recruitment, development, and succession planning
- Drive customer satisfaction and continual service improvement (CSIP)
- Support pre-sales activity and contribute to strategic direction
- Ensure compliance with industry standards, tools, and accreditations
Requirements:
- Strong leadership experience in service delivery environments
- Background in data centres and structured cabling
- Experience managing projects, budgets, and stakeholders
- Strong ITIL knowledge and understanding of BAU support models
- Experience in regulated environments (e.g., banking) advantageous
- Excellent communication, organisational, and people management skills
- Confident with Microsoft Office and reporting tools
Desirable: ITIL, PRINCE2, BICSi certifications
Operations Delivery Manager - Datacentre Managed Services in London employer: @mecscomms
Contact Detail:
@mecscomms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Delivery Manager - Datacentre Managed Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in service delivery and how it relates to the role of Operations Delivery Manager.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it shows you're serious about joining our team and ready to take on the challenge of managing operations in a dynamic environment.
We think you need these skills to ace Operations Delivery Manager - Datacentre Managed Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Delivery Manager. Highlight your experience in service delivery, especially in data centres and structured cabling, and don’t forget to mention any relevant certifications like ITIL or PRINCE2.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your leadership experience and how you've driven operational excellence in previous positions. Keep it engaging and personal!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to meet SLAs and improve service quality. Numbers speak volumes, so if you can quantify your successes, do it!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at @mecscomms
✨Know Your Stuff
Make sure you brush up on your knowledge of data centres and structured cabling. Familiarise yourself with ITIL processes and how they apply to service delivery. This will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in service delivery environments. Think about specific challenges you've faced and how you overcame them. This will help demonstrate your ability to manage and develop technical teams effectively.
✨Communicate Clearly
Since this role involves working closely with account managers and stakeholders, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview, making it easier for the interviewer to follow your examples.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations related to SLAs, customer satisfaction, or budget management. Prepare by thinking through potential scenarios and your approach to resolving them, as this will highlight your problem-solving skills and operational excellence.