At a Glance
- Tasks: Manage telecom orders and coordinate service delivery for global customers.
- Company: Join a leading global telecoms carrier with a remote-first culture.
- Benefits: Earn £17.50 per hour with flexible remote work and career growth opportunities.
- Other info: 24-month contract with potential for long-term career development.
- Why this job: Be part of a dynamic team delivering top-notch service in the tech industry.
- Qualifications: Experience in order management or service delivery in a tech environment is preferred.
The predicted salary is between 17.5 - 17.5 £ per hour.
Order Management | Service Delivery
UK wide - work from home - full remote working
This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement or telecoms service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Location: UK wide- work from home - fully remote working
Hours: Monday - Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Key Activity:
- Customer relationship coordination
- Service delivery management
- Network project coordination
- Resource scheduling
- Order management & provisioning administration
- Change control management
- Customer order management & enablement
- Provisioning process administration
- Dealing with OLOs and external supplier delivery teams
- Documentation & reporting
Overview: A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
- Dedicated management of the order queue across all Data & Voice teams
- Coordinating between delivery teams to schedule orders & change requests
- Scheduling resources to ensure the timely delivery of customer orders
- Ensuring that partners have received confirmation of resource within SLAs
- Raising customer orders on the provisioning order management system
- Service delivery - progressing orders through the delivery process
- Utilising Vodafone, BT & Openreach workflow systems
- Understanding order management processes and dealing with OLOs and external delivery teams
- Order management and analysis
- Communicating updates & progress reports with customers
- Coordination between delivery teams to schedule works
- Supporting the delivery & completion of departmental quality assurance targets
- Supporting the IP Data Provisioning Managers in resource & order planning
- Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
- Coordination, prioritisation & management of all received critical issues
- Queue management for all Data & Voice teams across multiple systems
- Generate work in progress reports
- Provide service delivery management input for customer review meetings
- Working in an Agile environment
Candidate Profile: The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
- Telecoms Provisioning Order Analyst
- Service delivery management, progressing orders through the delivery process
- Familiarity with Vodafone, BT, Openreach or other order management workflow systems
- Dealing with OLOs and external delivery teams and understanding their processes
- Order management and analysis
- Good proactive communication skills & excellent documentation drafting competences
- Stakeholder & customer relationship management
- Computer literate with the use of Microsoft Office (email, word, excel)
- Previous use of database, reporting, CRM or workflow systems
- Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
- Familiarity with Agile, ITIL or other similar methodologies is highly desirable
Telecoms Provisioning Order Analyst employer: MECS Communications Ltd
@mecscomms is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the field of utility telecoms infrastructure. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth while working on impactful projects across Scotland. With a commitment to employee well-being and a supportive team environment, @mecscomms stands out as a rewarding place to advance your career in telecoms engineering.
