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- Tasks: Support the billing process for telecoms products and services in a fast-paced environment.
- Company: Join a supportive and collaborative telecoms company in Manchester.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for skill growth.
- Why this job: Make an impact by ensuring accurate invoicing and enhancing customer experience.
- Qualifications: Detail-oriented with strong Excel skills and a customer-service mindset.
- Other info: Great opportunity for career development in telecoms billing.
The predicted salary is between 30000 - 32000 £ per year.
Location: Manchester
Hybrid: 3 days office / 2 days home
Salary: £30,000 - 32,000 + benefits dep on exp
We are looking for a Billing Analyst to support the end-to-end billing process for telecoms products and services. This is a great opportunity for someone who is detail-driven, customer-focused, and comfortable working with data in a fast-paced environment.
You will work closely with teams across finance, sales, provisioning, and customer support to ensure accurate invoicing, timely revenue capture, and a great customer experience.
What you will be doing- Billing & Invoicing
- Preparing and generating customer invoices
- Validating billing data, rates, service activation dates, discounts, and contract terms
- Supporting monthly, quarterly, and ad-hoc billing cycles
- Uploading and reconciling call detail records (CDRs) and usage reports
- Ensuring accuracy of recurring and one-off charges
- Data Management & Reconciliation
- Maintaining customer billing accounts within CRM, ERP, or billing platforms
- Performing regular data checks to identify discrepancies or missing information
- Reconciling revenue, usage data, and service inventories with internal teams
- Supporting audits and financial reporting with accurate billing data
- Billing Queries & Support
- Handling customer billing queries via email and phone
- Investigating disputes and providing clear explanations or corrections
- Liaising with internal teams to resolve issues impacting billing accuracy
- Compliance & Continuous Improvement
- Ensuring billing processes comply with internal controls and regulatory requirements
- Identifying inefficiencies and suggesting process improvements
- Maintaining clear billing documentation and workflows
- Skills & Experience
- Understanding of telecoms billing processes, tariffs, and usage-based charging
- Strong Excel skills (VLOOKUP, pivot tables, data validation)
- Experience with billing systems (e.g. Abillity, Billing Central) is a bonus
- Experience using Salesforce is desirable
- Excellent numerical accuracy and attention to detail
- Soft Skills
- Confident communicator with a strong customer-service mindset
- Highly organised and comfortable working to deadlines
- Analytical, proactive, and solutions-focused
- A collaborative team player with a 'can-do' attitude
- Background
- Experience in billing, finance, accounts, or telecom operations preferred
- Telecoms or IT services experience is advantageous but not essential
- Hybrid working (3 days office / 2 days home)
- Supportive, collaborative working environment
- Opportunity to grow your skills within a telecoms billing function
Billing Analyst in Manchester employer: MECS Communications Ltd
Contact Detail:
MECS Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work in billing or finance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your Excel skills and understanding telecom billing processes. We want you to feel confident discussing how you can contribute to accurate invoicing and customer satisfaction.
✨Tip Number 3
Show off your analytical skills! Be ready to share examples of how you've tackled billing discrepancies or improved processes in past roles. This will highlight your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Billing Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing Analyst role. Highlight your experience with billing processes, data management, and any relevant software you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the telecoms industry and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: As a Billing Analyst, accuracy is key. In your application, make sure to showcase examples of how you've maintained high standards in your previous roles. We appreciate candidates who can demonstrate their meticulous nature!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at MECS Communications Ltd
✨Know Your Numbers
As a Billing Analyst, you'll be dealing with numbers all day long. Brush up on your Excel skills, especially VLOOKUP and pivot tables, before the interview. Be ready to discuss how you've used these tools in past roles to manage billing data or resolve discrepancies.
✨Understand the Telecoms Landscape
Familiarise yourself with telecoms billing processes and usage-based charging. Research common tariffs and billing systems like Abillity or Billing Central. Showing that you understand the industry will impress your interviewers and demonstrate your commitment to the role.
✨Prepare for Customer Queries
Since you'll be handling customer billing queries, think of examples where you've successfully resolved customer issues in the past. Be prepared to explain your approach to investigating disputes and how you ensure clear communication with customers.
✨Show Your Team Spirit
This role requires collaboration with various teams, so highlight your experience working in a team environment. Share examples of how you've contributed to team success and how you handle tight deadlines while maintaining accuracy in your work.
