At a Glance
- Tasks: Lead operations in a fast-paced environment, ensuring projects are completed safely and on time.
- Company: Join a growing Facilities Management business with a focus on retail construction.
- Benefits: Competitive salary, car allowance, and excellent career progression opportunities.
- Other info: Dynamic role with opportunities for continuous improvement and strong team collaboration.
- Why this job: Make a real impact in a leadership role while driving customer satisfaction.
- Qualifications: Experience in operational management and retail construction is essential.
FM Operations Manager
Location: Crumlin, Gwent Salary: £45k plus £6k car allowance plus excellent benefits Job Type: Full Time, Permanent
An exciting opportunity has arisen for an experienced FM Operations Manager to join a growing Facilities Management business delivering construction, planned and reactive maintenance services across a national retail portfolio.
This is a fast-paced leadership role responsible for managing the operational delivery of multiple contracts, ensuring works are completed safely, on time, within budget and to agreed customer SLAs.
You'll lead the Service Desk and operational teams, coordinate engineers and subcontractors, and work closely with technical and commercial teams to deliver an outstanding customer experience.
Key Responsibilities
- Lead the day-to-day delivery of planned, reactive and small works.
- Manage operational performance, SLAs and KPIs.
- Coordinate engineers, subcontractors and resources.
- Drive productivity, continuous improvement and customer satisfaction.
- Produce operational reports and forecasts.
- Build strong customer relationships and support business growth.
- Participate in the out-of-hours on-call rota.
Essential Requirements
- Proven experience in a fast-paced operational management role.
- Retail construction experience is essential.
- Previous experience within Facilities Management, Building Maintenance or Construction.
- Strong knowledge of commercial Health & Safety legislation.
- IOSH Managing Safely or NEBOSH General Certificate (essential).
- Experience leading operational teams and managing subcontractors.
- Strong organisational, planning and communication skills.
- Commercially aware with experience delivering against SLAs and KPIs.
What's on Offer?
- Opportunity to join a growing business with genuine career progression.
- A varied leadership role where you can make a real impact.
If you're an experienced operations leader with a background in retail construction and Facilities Management, we'd love to hear from you. Apply today with your CV
FM Operations Manager in Crumlin employer: Mech Tech Professionals
Mech Tech Professionals is an exceptional employer, offering a dynamic work culture that prioritises innovation and continuous improvement in the energy from waste sector. Employees benefit from competitive salaries, generous holiday allowances, and ample opportunities for professional growth, all while contributing to meaningful projects that enhance plant reliability and sustainability in Allington.
