At a Glance
- Tasks: Join our team to provide exceptional service and create memorable experiences for our customers.
- Company: Mecca is a leading bingo club operator in the UK, known for great food, drinks, and entertainment.
- Benefits: Enjoy competitive pay, paid breaks, discounts, and access to an Employee Rewards platform.
- Other info: Ideal candidates may have skills in catering and cooking.
- Why this job: Be part of a fun, friendly environment where your adaptability and smile make a difference.
- Qualifications: We value attitude over experience; good communication and a friendly demeanour are essential.
About Us
At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK! For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that is inclusive, supportive and full of opportunity, our teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We're passionate about delivering exceptional customer experiences - and we are looking for people who are too! Sound like your kind of place? Let’s play!
Benefits
- Competitive Salary: £12.71 per hour + Amazing Perks!
- Hours: Real contracts from 8-35 (no zero hour contracts)
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
Bring the fun, deliver the service.
Responsibilities
As a Team Member, you’ll be the friendly face on the floor – making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escal a issues when needed.
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviours confidently; report incidents promptly.
- One team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning - so service flows smoothly.
Qualifications
- Customer first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy - clear communication and willingness to learn on shift.
- Experience: previous customer service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Why join us?
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
- People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
EEO Statement
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
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Team Member in Broadstairs employer: Mecca
Mecca in Birmingham is an exceptional employer, offering a vibrant work culture where team players thrive. With competitive pay and impressive perks, including a rewards platform, we prioritise employee growth and satisfaction, ensuring that every Guest Experience Associate feels valued and supported in their role. Join us to be part of a dynamic team dedicated to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Broadstairs
✨Tip Number 1
Show your personality! Mecca values fun and chatty individuals, so during any interactions, whether in person or over the phone, let your genuine self shine through. A friendly smile and a positive attitude can make a lasting impression.
✨Tip Number 2
Familiarise yourself with Mecca's STARS values: Service, Teamwork, Ambition, Responsibility, and Solutions. Think of examples from your past experiences that demonstrate these values, as they will be key in showcasing how you fit into their team culture.
✨Tip Number 3
Highlight your adaptability! Since the role requires working across various sections of the venue, be prepared to discuss times when you've successfully adapted to new situations or taken on different roles in previous jobs.
✨Tip Number 4
If you have any experience in catering or cooking, make sure to mention it! Even if it's informal, this could set you apart from other candidates and show that you're ready to contribute to the team right away.
We think you need these skills to ace Team Member in Broadstairs
Some tips for your application 🫡
Understand the Company Culture:Familiarise yourself with Mecca's values and culture. Highlight your adaptability, friendliness, and commitment to customer service in your application to show that you align with their STARS values.
Tailor Your CV:Make sure your CV reflects your experience in customer service and any relevant skills in catering or cooking. Use specific examples that demonstrate your ability to create a fun and welcoming environment for guests.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Mecca and how you can contribute to making customers feel like family.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mecca
✨Show Your Personality
Since Mecca values cheeky and chatty individuals, let your personality shine during the interview. Be friendly and approachable, and don't hesitate to share a bit about yourself to connect with the interviewer.
✨Demonstrate Adaptability
Highlight your ability to adapt to different roles and situations. Share examples from past experiences where you successfully handled various tasks or worked with diverse teams, as this aligns with the job's requirements.
✨Emphasise Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of specific instances where you went above and beyond to make a customer's experience memorable, as this is crucial for the role.
✨Familiarise Yourself with STARS Values
Understand and embody the STARS values: Service, Teamwork, Ambition, Responsibility, and Solutions. Be ready to provide examples of how you've demonstrated these values in previous roles or situations.
