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For Companies At a Glance
- Tasks: Join our team to create memorable experiences for customers in a fun environment.
- Company: Mecca is a leading bingo club operator in the UK, known for great food and entertainment.
- Benefits: Enjoy competitive pay, paid breaks, discounts, and a funded apprenticeship.
- Other info: Uniform provided and access to mental health support available.
- Why this job: Be part of a vibrant team that values service, teamwork, and community spirit.
- Qualifications: A positive attitude and good communication skills are essential; experience is not required.
About Us
At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK! For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do – which is why we need exceptional people.
Committed to creating a workplace that is inclusive, supportive and full of opportunity, our teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We’re passionate about delivering exceptional customer experiences – and we are looking for people who are too! Sound like your kind of place? Let’s play!
Benefits
- Competitive Salary: £12.71 per hour + Amazing Perks!
- Hours: Real contracts from 8-35 (no zero hour contracts)
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
Bring the fun, deliver the service.
Responsibilities
As a Team Member, you’ll be the friendly face on the floor – making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escal a issues when needed.
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviours confidently; report incidents promptly.
- One team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning – so service flows smoothly.
Qualifications
- Customer first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy – clear communication and willingness to learn on shift.
- Experience: previous customer service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Why join us?
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
- People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
EEO Statement
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
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Team Member employer: Mecca
Contact Detail:
Mecca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Show your personality! When you meet the team or during any informal interactions, let your fun and chatty side shine through. This role is all about creating a welcoming atmosphere, so being genuine and approachable will help you stand out.
✨Tip Number 2
Demonstrate your adaptability by sharing examples of how you've successfully worked in different roles or environments. This shows that you're versatile and can handle the dynamic nature of the job at Mecca.
✨Tip Number 3
Familiarise yourself with Mecca's STARS values: Service, Teamwork, Ambition, Responsibility, and Solutions. Think of specific instances where you've embodied these values in your previous experiences, as this will resonate well with the hiring team.
✨Tip Number 4
Engage with current employees or visit a Mecca venue to get a feel for the environment. This not only shows your enthusiasm but also gives you insights into the team dynamics and customer interactions, which you can reference during discussions.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Mecca's values and culture. Highlight your adaptability, friendliness, and commitment to customer service in your application to show that you align with their STARS values.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any previous roles where you provided excellent customer service or worked in a team environment, as these are key for the Team Member position.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work at Mecca and how you can contribute to creating a memorable experience for customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Mecca
✨Show Your Personality
Since Mecca values fun and chatty individuals, let your personality shine during the interview. Be genuine, smile, and engage with the interviewer as if you were chatting with a friend.
✨Demonstrate Adaptability
Highlight your ability to adapt to different roles and situations. Share examples from past experiences where you successfully adjusted to meet customer needs or worked in various team settings.
✨Emphasise Customer Service Skills
Discuss your passion for providing excellent customer service. Prepare specific examples of how you've gone above and beyond to make someone's experience memorable, aligning with Mecca's commitment to customer satisfaction.
✨Align with STARS Values
Familiarise yourself with Mecca's STARS values: Service, Teamwork, Ambition, Responsibility, and Solutions. Be ready to discuss how you embody these values in your work ethic and interactions with others.