At a Glance
- Tasks: Bring the fun and deliver exceptional service to our customers.
- Company: Join Mecca, the number one Bingo brand in the UK!
- Benefits: Earn £12.71 per hour, enjoy 50% off food, and access career development.
- Other info: Inclusive culture with exciting growth opportunities and a supportive work environment.
- Why this job: Be part of a vibrant team creating unforgettable experiences for our guests.
- Qualifications: Great people skills and a customer-first attitude; experience is a plus but not essential.
The predicted salary is between 25000 - 27000 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We're passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Benefits
- Competitive Salary: £12.71 per hour + Amazing Perks!
- Hours: Real contracts from 8–35 (no zero hour contracts)
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and elevate issues when needed.
Your Impact
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer gambling procedures; challenge age restricted behaviours confidently; report incidents promptly.
- One team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly.
You’ll Bring
- Customer first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy - clear communication and willingness to learn on shift.
- Experience: previous customer service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Why join us?
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
- Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
- People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
- Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Member employer: Mecca
At Mecca, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member plays a crucial role in creating unforgettable experiences for our customers. With competitive salaries, fantastic rewards, and a strong emphasis on career development, we ensure that our employees thrive in a supportive environment that values their contributions. Join us in our lively venues, where your passion for customer service can truly shine, and enjoy the unique opportunity to grow within the number one Bingo brand in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company! Before your interview, dive into Mecca's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since the role is all about delivering exceptional customer experiences, think of some examples where you've made someone's day better. Share these stories during your chat!
✨Tip Number 3
Be ready to show your team spirit! Mecca loves a one team mindset, so be prepared to discuss how you work well with others and jump in wherever needed. Teamwork makes the dream work!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Mecca family right from the start!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and upbeat nature that fits right in with our team.
Tailor Your Application:Make sure to highlight any customer service experience you have, even if it’s not in hospitality. We love seeing how your skills can translate into making our guests feel special and welcome!
Show Your Team Spirit:We’re all about teamwork here at Mecca, so mention any experiences where you’ve worked well with others. Whether it’s in a job or a group project, we want to know how you contribute to a positive team environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mecca
✨Know the Brand
Before your interview, take some time to learn about Mecca and its values. Understand what makes it the number one Bingo brand in the UK and how they prioritise customer experiences. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Team Member, you'll be the friendly face on the floor. During the interview, highlight your customer service experience and share examples of how you've made customers feel welcome in previous roles. Be upbeat and demonstrate your ability to communicate clearly and effectively.
✨Demonstrate Team Spirit
Mecca values a 'one team mindset', so be prepared to discuss how you work well with others. Share stories that illustrate your teamwork skills and willingness to jump in wherever needed. This will show that you can contribute to a smooth service flow and support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle busy environments and customer interactions. Think of scenarios where you've had to keep calm under pressure or resolve a customer issue. Practising these responses will help you feel more confident during the interview.
